Website:
urx.co.in
Job details:
About URX
URX is a D2C gaming peripherals company focused on gaming keyboards, mice, and other gaming hardware. We are looking for Customer Support Executives who can help us deliver a smooth and reliable post-purchase experience for our customers.
Location & Job Details:
Location: Workspace Co, Opp. Star Bazaar, Adajan, Surat
Experience: 6+ months
Openings: 2
Working Days: Monday – Saturday
Work Mode: Work from office
Job Description
As a Customer Support Executive at URX, you will be responsible for handling customer queries and ensuring timely resolution of post-sales issues.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and other support channels.
- Manage post-sales queries related to orders, deliveries, returns, replacements, and warranties.
- Understand customer concerns and provide quick and appropriate solutions.
- Coordinate with internal teams to resolve order, logistics, replacement, and product-related issues.
- Follow up with customers until their issues are completely resolved.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Ensure a professional and positive customer experience throughout the support process.
Ideal Profile
- 6+ months of experience in customer support, preferably in D2C, e-commerce, electronics, or consumer products.
- Good verbal and written communication skills in English and Hindi.
- Comfortable handling customer conversations over the phone.
- Patient and professional when dealing with complaints or difficult customers.
- Basic computer knowledge and comfortable using WhatsApp, email, and CRM/support tools.
- Good problem-solving, communication, and follow-up skills.
- Comfortable working from the Adajan, Surat office.
Who Should Apply?
This role is suitable for someone who enjoys interacting with customers, solving problems, and working in a fast-paced D2C environment and are based out of Surat.
Click on Apply to know more.