Artech L.L.C.
Website:
artech.com
Job details:
📢 We're Hiring: Senior Client Service Specialist – Financial Services
📍 Location: Mumbai
💼 Experience: 5+ years of relevant experience
🏢 Work Mode: 5 Days Work From Office
🌙 Shift: Night Shift – Flexible based on US, LATAM, or EMEA business requirements
🎓 Qualification: Graduate
Role Overview
We are looking for an experienced professional with a strong background in Cross-Border Payments, Cash Operations, and Private Banking to support client service teams within Asset & Wealth Management.
The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to handle payment investigations, escalations, and client requests in a fast-paced banking environment.
Key Responsibilities
- Process incoming and outgoing money transfers and cross-border payment requests.
- Handle payment inquiries, wire investigations, escalations, and transaction-related issues.
- Maintain accurate client, account, and transaction data.
- Resolve complex client queries while ensuring timely and accurate service delivery.
- Collaborate with internal teams and stakeholders to resolve payment issues.
- Participate in UAT testing, process improvement initiatives, and special projects.
- Support and guide new joiners and team members.
- Follow risk, control, and compliance procedures to safeguard client assets.
Mandatory Skills
✅ Cross-Border Payments experience
✅ Core Cash Operations / Payments Processing
✅ Wire Transfers and Payment Investigations
✅ Excellent verbal and written communication
✅ Strong accuracy, attention to detail, and problem-solving skills
✅ Ability to work under pressure and manage multiple priorities
✅ Proficiency in MS Office, especially Excel and Outlook
Interested candidates: Please share your updated resume to : gayathri.s1@artech.com and varshini.m@artech.com
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Click on Apply to know more.