Website:
proponcall.com
Job details:
We are looking for a dedicated Customer Service Manager for our CRM Post-Sales team to manage end-to-end customer experience after sales. The role involves handling all customer queries, documentation, and coordination to ensure high customer satisfaction and smooth possession process.
Key Responsibilities:
- Manage customer relationships and inquiries
- Handle CRM lifecycle from booking to possession
- Coordinate with sales and other internal teams efficiently
- Ensure customer satisfaction in terms of services provided
- Handle all customer conversations via email / calls and resolve queries
- Maintain CRM records and generate reports
- Meeting with clients in office / builder office / client's address as required
- Coordination with legal and builders department for faster paperwork and query resolution
- Manage Post sales documentation, Home loan & payments, follow-ups with clients, and post possession support.
- Maintain and update all data accurately on Google Sheets / Excel
Requirements:
✅ 3-4 years of experience in CRM, customer service and real estate is mandatory.
✅ Strong communication and coordination skills
✅ Good knowledge of CRM software and Microsoft Excel
✅ Immediate joiners will be preferred
Skills Required:
- Excellent communication & interpersonal skills
- Strong coordination and customer handling
- Knowledge of real estate documentation process
- Proficiency in MS Excel / Google Sheets
- Problem-solving and customer-centric approach
Qualification & Experience:
- Graduate in any discipline
- 2-5 years of experience in Real Estate CRM / Customer Service (Post Sales)
- Experience in handling builder/buyer documentation preferred
Click on Apply to know more.
