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Job details:
Job Title: CRM & Online Sales Executive (Luxury Fashion)
Location: Kolkata (On-site)
About the Role
VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.
Key Responsibilities
- Customer Query Management:
Respond to all customer queries on WhatsApp & Instagram promptly and professionally
Follow up with customers to recover abandoned carts and improve conversion rates
Engage with customers, recommend products, and close sales through personalized interaction
Call and confirm COD orders before dispatch to reduce RTO
Track and update all payments received via website and WhatsApp
Coordinate return pickups and manage alteration requests efficiently
- RTS (Ready to Ship) Updates:
Ensure all prepared orders are marked Ready to Ship in the system
Share weekly reports on sales, conversions, returns, and customer interactions
Requirements
- 1–4 years experience in CRM, online sales, or customer handling
- Strong communication skills (English & Hindi; Bengali is a plus)
- Experience with WhatsApp/Instagram customer handling
- Organized, responsive, and sales-oriented mindset
What We’re Looking For
- Someone who is fast, reliable, and customer-first
- Comfortable handling multiple chats and follow-ups daily
- A problem-solver who can coordinate across teams (sales, warehouse, logistics)
- Interest in fashion / luxury / D2C brands is a plus
Work Location: In person
Click on Apply to know more.