Cop Center Head- Virtual Banking
HDFC Bank
- Location
- Ahmedabad, Gujarat, India
- Job type
- Full-time
About the role
HDFC Bank
Website:
hdfcbank.com
Job details:
- Responsible for the management of the unit
- Responsible for meeting the Unit’s targets set and that all guidelines and regulatory requirements are followed.
- Build and lead a team of Team Managers to consistently excel in areas of service, sales and quality by leading by example & ensuring high levels of motivation amongst the team members.
- Enhance business and income generation through balance build up and cross-selling appropriate products to the portfolio customers.
- Responsible for managing, training and motivating staff.
- Drive the Unit to meet the set objectives in areas of Service, Quality, Revenue Generation, PB productivity and business products. Drive the unit to increase the digital penetration.
- Drive the unit effective relationship management and adequate management of the complaints
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