techolution
Website:
techolution.com
Job details:
We are looking for a Conversational AI specialist / CCAI Voice Specialist with strong hands-on expertise in the Google Contact Center AI (CCAI) ecosystem, Dialogflow CX, and Agentic AI to design and deliver enterprise-grade conversational and voice AI solutions.
Designation: Conversational AI specialist / CCAI Voice Specialist
Location: Remote Work
Employment Type: Full Time
Key Responsibilities:
- Design, develop, and implement conversational AI solutions using Google CCAI / GCX and Dialogflow CX.
- Build sophisticated conversation flows, including intents, entities, routes, parameters, fulfillment, and multi-turn conversations.
- Understand business and contact center requirements and translate them into scalable Conversational AI and CCAI solution architectures.
- Define high-level solution approaches by connecting Dialogflow CX, Gemini, Vertex AI, Google Cloud services, backend systems, and contact center platforms.
- Modernize traditional and legacy IVR systems into intelligent voice and conversational AI experiences.
- Design and implement Agentic AI solutions using Google ADK, AI agents, tool/function calling, and multi-step agent workflows.
- Build Retrieval-Augmented Generation (RAG) solutions using enterprise knowledge sources, embeddings, retrieval patterns, and vector databases.
- Integrate Speech-to-Text (STT) and Text-to-Speech (TTS) capabilities for enterprise voice AI applications.
- Develop and integrate APIs, webhooks, fulfillment services, and backend components using Python or Node.js.
- Integrate conversational AI solutions with telephony/contact center platforms such as CXone, Cisco, or similar technologies.
- Leverage Gemini, Vertex AI, and LLMs for reasoning, response generation, knowledge retrieval, summarization, and advanced conversational experiences.
- Troubleshoot complex conversational AI, voice, integration, and production issues.
- Collaborate with solution architects, engineering teams, product teams, and client stakeholders throughout discovery, design, development, testing, and deployment.
- Participate in client discovery sessions, solution workshops, technical demonstrations, and architecture discussions.
- Document solution architectures, conversational flows, integrations, APIs, and implementation best practices.
Required Skills & Experience:
- 2+ years of hands-on experience developing Contact Center AI, Voice AI, or enterprise conversational AI solutions.
- Strong hands-on expertise with the Google CCAI / Google Customer Engagement ecosystem.
- Strong development experience with Dialogflow CX, including conversation flow design, intent/entity modeling, routing, fulfillment, and multi-turn conversations.
- Ability to define a high-level solution approach and determine how Google AI/Cloud services should work together to solve a business or contact center problem.
- Experience with legacy IVR modernization and/or enterprise contact center transformation.
- Hands-on exposure to Agentic AI, including Google ADK, AI agents, agent workflows, and tool/function integrations.
- Understanding of RAG architectures, retrieval patterns, embeddings, vector databases, and enterprise knowledge integration.
- Experience with Speech-to-Text (STT) and Text-to-Speech (TTS) technologies.
- Strong backend development/integration skills using Python or Node.js, including REST APIs, HTTPS endpoints, webhooks, and fulfillment services.
- Experience working with Gemini, Vertex AI, or other enterprise LLM platforms.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into practical AI solutions.
- Strong communication skills with the ability to explain technical solutions to both technical and non-technical stakeholders.
Preferred Qualifications
- Experience with at least 2–3 enterprise CCAI implementations in high-scale environments.
- Familiarity with RAG, advanced LLMs, and tools like Google Cloud Platform (GCP) for scalable AI deployments.
About Techolution:
Techolution is the world's #1 AI Acceleration Partner and the inventor of BPA 4.0, the groundbreaking AI platform that delivers guaranteed ROI from enterprise AI in 30 days or less.
With over 10+ years of experience, we specialize in turning AI into measurable business value—helping global enterprises achieve dramatic efficiency gains (like 42x improvements in key processes), modernize legacy systems, migrate to the cloud (as a Google Premier Partner), and deploy custom AI solutions across industries such as healthcare, manufacturing, media, banking, government, and life sciences.
Our mission is simple yet powerful: "TURN AI INTO ROI" — where it matters most. We go beyond generic AI by offering risk-free innovation, including our 100k Challenge (2x quantifiable savings in 100 days or your money back), rapid diagnostics via BPA Value Finder, and AI-powered managed services that deliver twice the quality at half the cost.
Backed by 12 patents, 5 notable awards (including Inc. 5000 recognition), 2 published books, and a track record of solving real-world challenges—from patient prioritization during COVID-19 to quality control in supply chains and air quality monitoring—we empower teams to thrive in an AI-driven future.
At Techolution, we're building "innovation done right" with a passionate, collaborative team focused on delivering next-level impact, workforce enablement, and trustworthy, enterprise-scale automation. Join us to be part of redefining how businesses operate with AI.
Visit us @www.techolution.com : To know more about our revolutionary core practices and getting to know in detail about how we enrich the human experience with technology.
Click on Apply to know more.