NMS Consultant
Website:
nmsconsultant.com
Job details:
We are looking for a Contact Center Solution Architect with strong experience in Contact Center technologies, Omnichannel solutions, Cloud/SaaS and solution architecture.
Key Skills
- Contact Center / Contact Centre Technology
- Omnichannel – Voice, Teams, SMS, Email & Chat
- WFM & Call Recording applications
- Solution / Technical Architecture
- Cloud & SaaS solutions
- Application & System Integration
- JIRA & ServiceNow
- Vendor & Stakeholder Management
- SOA / Technical Design
What You'll Do
- Design and support Contact Center solutions and platforms.
- Translate business requirements into technical architecture and specifications.
- Work with vendors, Product Owners, Development and QA teams.
- Review technical designs and ensure architecture standards are followed.
- Support Cloud infrastructure and network optimization.
Qualification: BE / B.Tech / B.Sc.Bca /msc/mca . with relevant experience in Contact Center / Architecture roles.
Click on Apply to know more.
