Website:
crosscosmic.com
Job details:
Job Title: Consultation Executive (Canada Immigration)
Location: Anywhere in India (Remote)
Department: Pre-Sales Reports
To: Pre-Sales Manager
About Cross Cosmic Immigration Services Inc.
Cross Cosmic Immigration Services Inc. is a Canadian immigration consultancy regulated by the College of Immigration and Citizenship Consultants (CICC). Our team of authorized RCICs provides professional immigration guidance for Permanent Residence, Work Permits, Study Permits, Provincial Nominee Programs, Employer-Driven Pathways, Family Sponsorship, and other Canadian immigration programs.
We are looking for energetic, customer-focused professionals who enjoy speaking with people, understanding their goals, and helping them take the first step toward their Canadian immigration journey.
Position Overview
The Consultation Executive is responsible for engaging with prospective clients, understanding their immigration goals, educating them about available Canadian immigration pathways, qualifying leads, and booking consultations with our licensed RCICs. This role requires excellent communication skills, strong follow-up abilities, CRM discipline, and a consultative sales approach.
Key Responsibilities
Lead Management
- Contact fresh leads generated through Meta Ads, Facebook, Instagram, LinkedIn, website inquiries, referrals, and other marketing channels.
- Make a minimum of 100+ outbound calls per working day to engage prospective clients and maintain consistent lead outreach.
- Respond to inbound inquiries through phone, WhatsApp, email, and social media.
- Qualify prospects based on education, work experience, language proficiency, age, current country, and immigration goals.
- Understand client requirements before recommending an appropriate consultation.
Consultation Booking
- Explain available consultation options and appointment process.
- Schedule consultations with RCICs through the company's scheduling system.
- Coordinate Google Meet or in-person appointments.
- Confirm appointments and send reminders.
- Minimize no-shows through proactive follow-ups.
Client Communication
- Explain Canadian immigration pathways at a high level without providing immigration advice reserved for licensed RCICs.
- Handle objections professionally.
- Maintain excellent customer experience throughout the pre-sales journey.
- Build trust and confidence with prospective clients.
CRM Management
- Update every interaction in Zoho CRM.
- Maintain accurate lead stages.
- Record call outcomes, follow-up dates, meeting status, and notes.
- Ensure complete client information is captured.
Follow-Up Management
- Conduct timely follow-ups with interested prospects.
- Re-engage dormant leads.
- Convert qualified prospects into booked consultations.
- Track pending leads until closure.
Coordination
- Coordinate with RCICs regarding scheduled consultations.
- Work closely with the Pre-Sales Manager and Filing Team.
- Share important client information before consultations.
Required Skills
- Excellent spoken English.
- Strong Hindi communication skills.
- Additional regional languages are an advantage.
- Proficiency in Punjabi, Gujarati, or French will be considered an added advantage during the hiring process.
- Outstanding interpersonal and negotiation skills.
- Active listening and consultative selling ability.
- Persuasive communication with a customer-centric approach.
- Professional phone etiquette.
- Strong follow-up discipline.
- Good organizational and time management skills.
- CRM knowledge, with Zoho CRM preferred.
- Basic computer proficiency, including Google Workspace and Microsoft Office.
Eligibility
- Graduate in any discipline.
- Experience in Immigration, Travel, Aviation, Education, Banking, Insurance, or BPO Sales is preferred.
- 2–5 years of customer-facing experience.
Preferred Experience
Candidates with experience in any of the following will have an advantage:
- Immigration Consultancy
- Overseas Education
- Visa Services
- Telecalling
- Inside Sales
- Customer Support
- Appointment Setting
- Lead Generation
Key Performance Indicators (KPIs)
- Maintain a minimum of 100+ outbound calls per working day.
- Daily meaningful client conversations.
- Qualified leads generated.
- Consultations booked.
- Consultation attendance (show-up) rate.
- CRM data accuracy and timely updates.
- Follow-up completion rate.
- Conversion from inquiry to consultation.
- Client satisfaction.
- Adherence to company SOPs and quality standards.
What We're Looking For
- Positive attitude.
- Self-motivated and target-driven.
- Goal-oriented with a strong ownership mindset.
- Quick learner.
- Team player.
- Professional communication skills.
- Ability to work in a fast-paced environment while consistently meeting productivity and quality expectations.
Why Join Cross Cosmic?
- Work with licensed Canadian RCICs.
- Structured training and career growth opportunities.
- Attractive performance-based incentives.
- Professional and collaborative work environment.
- Exposure to Canadian immigration processes.
- Opportunity to build a long-term career in international immigration consulting.
Important Note
The Consultation Executive provides preliminary information, educates prospective clients about the consultation process, and coordinates appointments.
All immigration assessments, legal advice, eligibility determinations, and immigration recommendations are provided exclusively by licensed RCICs.
Click on Apply to know more.