Caterpillar Inc.
Website:
caterpillar.com
Job details:
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Responsibilities :
Lead a Condition Monitoring team within the Uptime Solutions organization, driving proactive asset health monitoring and high-quality recommendations for equipment under Customer Value Agreements (CVAs). This role oversees daily asset health monitoring operations, ensures recommendation of high quality and conversion, and collaborates with service, parts, planning, and customer support teams inside dealer operations to turn insights into action. The Condition Monitoring Supervisor is accountable for delivering substantial business value – targeting $10M
(Adjustable) in annual cost avoidance and uptime improvement (via failures prevented, downtime reduced, and utilization gains), with monthly and quarterly value targets to track progress. The ideal candidate combines strong technical acumen in equipment health monitoring with proven leadership abilities, to develop a high-performing team and optimize processes for maximum uptime and customer value.
Key Responsibilities
- Supervise and coach Condition Monitoring Advisors (CMA) ensuring consistent high-quality output and track performance using dashboards.
- Oversee daily monitoring operations for one or more dealers of connected assets (e.g. utilizing telematics data, fluid analysis (SOS), electronic alerts, inspections, and machine repair history) to detect early warning signs of potential failures
- Achieve a high closure/conversion rate (e.g. 60–70%) of condition monitoring recommendations resulting in completed maintenance or repair actions (Parts & Service sales leads converted to work orders)
- Conduct regular 1:1s, skill assessments, and development plans (technical + soft skills)
- Create a high-engagement culture focused on ownership, learning, and continuous improvement.
- Manage stakeholder and dealer collaboration with a customer back mindset towards maintaining exceptional Net Promotor/Customer experience score.
- Track business impact: reduced downtime, avoided failures, improved utilization, cost avoidance, and compliance.
- Use insights to influence strategy: coverage expansion, segmentation, and offer improvements.
Required Qualifications
- Degree in mechanical/electrical/industrial engineering or equivalent experience.
- 5–8+ years in maintenance, service operations, diagnostics, or condition monitoring
- Strong working knowledge on remote monitoring platforms, oil Analysis, Diagnostic code troubleshooting and repair workflows
- Experience with fleet/rental asset operations/ dealer operations / caterpillar Construction Industries Product and uptime-based service models would be an added advantage.
- Leadership/supervisory experience (direct or matrix leadership) would be an added advantage
- Flexible to support business needs for a seamless operation and meet our commitments across geographies
- End to End Adoption of AI enabled tools or usage of AI in daily workflows would be an added advantage.
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:
- Focuses activities on developing and maintaining positive customer relationships.
- Discusses general differences between internally and externally focused organizations.
- Cites the cost and benefits of good versus poor customer service.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Working Knowledge:
- Follows proper data gathering and analysis processes and policies.
- Reports problems that arise in the data collection process.
- Participates in gathering and analyzing an organization's data based on requirements.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:
- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.
- Responds to unexpected customer requests with a sense of urgency and positive action.
- Provides direct service to internal or external customers.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Level Basic Understanding:
- Explains the roles and responsibilities of a consultant.
- Lists the typical phases of a consulting assignment or project.
- Presents a professional image, especially when dealing with customers.
- Describes the consulting process and relationship with clients.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
- Provides prompt and effective responses to client requests and interactions.
- Monitors client satisfaction levels on a regular basis.
- Alerts own team to problems in client satisfaction.
- Differentiates the roles and responsibilities in a business relationship.
- Works with clients to address critical issues and resolve major problems.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Working Knowledge:
- Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
- Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
- Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
September 22, 2026 - October 5, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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