Website:
talentien.com
Job details:
Role:
Virtualisation Engineer
Location: Chennai & Coimbatore
Key Responsibilities
- Troubleshoot client device and application issues via phone and remote access.
- Oversee the day-to-day operation of various engineering solutions including
hardware/software support, training, and special projects.
- Provide feedback to management on process improvements and areas of concern.
- Maintain excellent communication with NOC team on all tasks and projects. Communicate with customers, peers, team, and managers regarding incident and change management. Create and maintain good technical documentation.
- Provides emergency on-call support on a rotating schedule.
- Be available while on-shift through several different venues – Instant Messaging, phone,
emails, and any new and acceptable methods of communication as deemed appropriate.
- Carry out testing of new features, and functionality as required and to help develop plans
to implement and verify that they are operating correctly in the live network.
- Troubleshoot and resolve equipment, configuration and affected problems and to track
vendor support cases through to problem resolution on production issues.
- Support ongoing efforts in defining best practice policies for all supported products and
submitting these into the Knowledge Base.
- Develop additional skills in other products as business needs dictate.
- Collaborate efficiently amongst the team and with other engineering verticals and
management.
- Respond to customer service calls and emails in agreed upon timeframe.
- Manage service tickets that are assigned to your personal and team queue.
- A firm understanding of teamwork and ability to follow all procedures and documentation
as defined and provided by management.
- Other duties as assigned.
Required Skills
- Excellent customer service skills and client focus
- Strong communications skills including the ability to communicate technical information
using non-technical language
- Strong problem-solving skills
- Ability to maintain complex operational processes
- Capable of handling and escalating highly impacting operational issues to upper
Management and/or 3rd party vendor escalation
- Technical understanding of enterprise networking and virtual network technologies
- Experience with the one or more of the following: VMware ESXi, VMware SRM, PowerCLI, and/or vSphere SDKs, Cisco UCS, Cisco Nexus switching, Dell VxRail, Cisco Hyperflex, and Nutanix
- Experience with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies
- Technical understanding of TCP/IP and the OSI model
- Technical understanding of software defined storage solutions
- Technical understanding of traditional and virtual backup solutions
- Network and server troubleshooting experience
Additional Desired Skills
- Cisco Hyperflex, Nutanix AHV, and Dell VxRail expertise are a plus
- VMware VCP, Nutanix NCP, Vendor storage certifications (EMC/NetApp) are preferred; ability to obtain within one year is required
- Previous experience or aptitude to be successful in an Operations capacity
- Ability to remain calm and courteous in periods of stress
- Ability to work on several problems simultaneously
- Ability to work with broad range of experience levels
Education And Experience
- Bachelor’s Degree or equivalent work experience and/or military experience
- 5+ years of hands-on experience with virtualized compute and storage infrastructure
Interested can reach us at +91 7305206696/ saranyadevib@talentien.com
Skills: avd,customer service,nutanix,citrix,vmware
Click on Apply to know more.
