Sea Island Company
Website:
seaisland.com
Job details:
As a Concierge at Sea Island, you deliver extraordinary guest experiences every day. You are a gracious ambassador for Sea Island with every interaction, maintaining high visibility in the lobby area as you offer warm greetings, information and assistance. You provide friendly, attentive, and timely service, engaging every guest to create a positive and seamless experience throughout their visit. As a member of our Guest Services team, you live and share your passion for genuine hospitality in your commitment to enriching lives.
You are vital to Sea Island’s culture of delivering meaningful, memorable experiences. You stay current in coastal Georgia information and amenities and enthusiastically make knowledgeable recommendations. You make reservations for transportation, sightseeing, tours, dining, auto and golf cart rental, golf tee-times, spa and salon services, sports and water activities and other areas as requested. You set up and coordinate delivery of guest amenities, and support front desk operations as needed. A key part of your role includes specialized services for our VIPs, including acting as a valued intermediary to streamline and curate their experience.
As a key Guest Services team member, you exhibit a high level of coordination, communication, and teamwork with related service teams. and
always provide Five-Star service.
Job Essentials
- Maintain knowledge of Sea Island’s properties, services, offerings, and the local area to answer questions and enthusiastically share this information with guests and members.
- Consistently follow your team’s processes and procedures, including standards for quality, timing, attendance, and appearance.
- Maintaining a clean and organized work environment and immediately report any maintenance or safety issues.
- Utilize creative problem resolution skills to help resolve service issues in a timely and positive way, following up with guests, members, and other departments as needed.
- Willing and timely execution of other duties as delegated by leadership.
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