Dragonfliestravel.com
Seniority: Mid-Senior level
Job details:
Company Description Dragonfliestravel is a travel company dedicated to crafting personalized travel experiences for individual and corporate clients. The team focuses on understanding traveler preferences and designing itineraries that balance comfort, adventure, and value. By partnering with trusted providers and using up-to-date industry knowledge, the company aims to deliver seamless end-to-end travel solutions. Dragonfliestravel values attentive service, clear communication, and efficient travel management to ensure clients enjoy stress-free journeys.
Role Description The Travel Concierge Executive is a full-time, on-site role based in Mumbai. In this position, the professional will handle day-to-day travel arrangements including flights, hotels, transfers, and other itinerary components for domestic and international trips. Responsibilities include consulting with clients to understand their needs, suggesting suitable travel options, preparing detailed itineraries, and coordinating bookings with vendors. The role involves monitoring reservations, managing changes or cancellations, and ensuring timely communication with clients. The Travel Concierge Executive will also provide high-quality customer service before, during, and after travel, assist with travel documentation requirements, and maintain accurate records and reports in company systems.
Qualifications
- Candidates should possess strong skills in Travel Arrangements and Travel Management to plan, book, and coordinate end-to-end itineraries.
- Candidates should possess experience in Travel Consulting, including assessing client needs and recommending suitable destinations, accommodations, and services.
- Candidates should possess excellent Communication and Customer Service skills to interact professionally with clients, suppliers, and internal teams.
- Familiarity with travel booking tools, GDS or online travel platforms, and basic knowledge of visas, travel regulations, and documentation is beneficial.
- Relevant experience in travel agencies, corporate travel, or hospitality is preferred, along with the ability to work in a fast-paced, client-focused environment.
- A diploma or degree in Travel & Tourism, Hospitality, Business, or a related field is advantageous.
- Strong organizational skills, attention to detail, and proficiency in standard office software are important for success in this role.
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