DAT Freight & Analytics
Website:
dat.com
Job details:
The Opportunity
DAT is looking for a Compliance Representative to join our Network Governance Team in
Bangalore, India
You’ll bring your compliance experience and strong customer service skills to a next-generation
SaaS technology company that has been at the leading edge of innovation in transportation
supply chain logistics for 43 years.
Candidate Profile
- Organized and detail-oriented, with strong communication skills.
- Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge.
- Consistently produces high-quality work, while maintaining excellent documentation.
- Advanced customer service skills and a passion for helping customers.
- Skilled at handling difficult situations and potentially upset customers
What You’ll Do
- Handle inbound compliance related calls and emails.
- Review requests for service for new and existing accounts.
- Confirm customer eligibility for service, approve those that meet the established criteria and deny those that do not.
- Monitor credit reviews on new and existing accounts.
- Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration.
- Verify and validate broker and carrier authority.
- Facilitate disagreements between customers. Act as a liaison in and effort to resolve disputes and collect funds on behalf of carriers.
- Maintain complete customer records, accurately update changes to customer records.
- Own the “Customer Experience,” by professionalism, initiative and follow through.
- Be the “Voice of the Customer,” by sharing customer feedback to help improve DAT products and services.
- Share potential sales opportunities with DAT Sales.
- Provide backup support to other Product Support teams by taking inbound calls, emails and chats.
The Skills And Experience You’ll Bring
- 2-3 years of experience in a phone queue, professional office environment, working with customers and performing record keeping duties.
- Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired.
- A high degree of accuracy and attention to detail is essential.
- Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner.
- Excellent customer service and communication skills, in person, by phone, and email.
- A team player with a positive attitude.
- Reliability, punctuality, and a professional appearance.
- Bachelor’s degree in relevant field.
Click on Apply to know more.
