Bangalore International Airport Ltd
Website:
bengaluruairport.com
Job details:
ABOUT BIAL
Bangalore International Airport Limited (BIAL) operates Kempegowda International Airport, Bengaluru (BLR)—India’s first Greenfield airport under a Public-Private Partnership. We are known for innovation, sustainability, and operational excellence. Our people-first culture is built on trust, respect, and collaboration, earning us the Great Place to Work® certification.
BLR is one of Asia’s busiest airports, handling 42 million passengers in FY 2024–25, and is a key logistics hub. Terminal 2 is India’s only airport terminal with a 5-Star Skytrax rating, reflecting our world-class, passenger-centric service. We focus on outcomes, not just outputs, and strive for excellence every day.
If you're driven by bold ideas and want to make a real impact, BIAL is the place to be.
Job Purpose
Responsible for driving the Commercial Revenue Growth for the Airport by the development and implementation of F&B strategies and verifies implementation of the brand service strategy’s & brand initiatives. The position ensures the food and beverage operations meets BIAL standards, ensures partner & employee satisfaction, and focuses on growing revenues while maximizing the financial performance of the department. Responsible for guiding and developing partner business and profitability. Develop End to End Business Strategy for BIAL in conjunction with the partners and ensure delivery across all aspects of the F&B Business.
Principal Accountabilities
Strategy & Planning
- Understanding the trends of the Global F&B/ Travel F&B industry and making appropriate product and operational strategies to capitalize the opportunity for the Airport.
- Understanding the customer Profile, Segmentation, Buying Behavior, Trends & insights, Airport layout & zoning, market dynamics etc. and establishing a product development strategy for the airport F&B.
- Leads the food and beverage team to determine areas of growth and develops continuous improvement strategies to improve the partners and the department's financial performance.
- Establishes challenging benchmarks, realistic and obtainable goals to guide operational performance, service excellence and desired leadership behaviors through working closely with brand partners.
Product/ Ongoing Development
- Conceptualizing and developing unique and exclusive product lines and concepts with the airport Brand partners, which would not only enhance customer experiences but also drive Non-Aero Revenue.
- Monitoring and evaluating the consumption and buying behavior of customers and developing a product differentiation strategy for each store/concept in co-ordination with internal and external stakeholders.
- Ensuring Culinary Standards Met through a) Provides direction for menu development & enhancement. b) Determines how food should be presented and lead the concept across brands c) Recognizes superior quality products, presentations, and flavor.
- Ensures BIAL compliance with global food handling and sanitation standards.
- Lead partner negotiations and prepare unique commercial Marketing offers & promotions at par with global benchmarks of customer productivity.
Leading a team
- Encourages and builds mutual trust, respect, and cooperation among Partners & team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Establishes and maintains open, collaborative relationships with Partners and colleagues and entire food & beverage & retail teams by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Identifies the developmental needs of Partners and colleagues and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting partners to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Leads BIALs coaching platforms.
- Monthly business reviews with partners.
- Revenue dashboard and outlet performance analysis.
- Identification and implementation of incremental revenue initiatives.
- Guest Experience
- Improve guest satisfaction and NPS across the portfolio.
- Ensure campaign execution and promotional visibility across outlets.
- Monitor customer feedback and service recovery actions.
- Food Safety & Compliance
- Ensure audit readiness across all outlets.
- Drive closure of food safety observations within agreed timelines.
- Monitor MRD discipline, hygiene compliance and SOP adherence.
Qualifications and Skills
- Graduate / Post Graduate
- 10 - 15 years of experience into F&B ,Retail industries.
EQUAL OPPORTUNITY EMPLOYER POLICY
At BIAL, we are committed to creating sustainable economic opportunities for all. With Agility, Care, Excellence, Collaboration, Integrity and Accountability being our core values, we are an equal opportunity employer for all qualified talent regardless of age, color, disability, origin, religious beliefs, gender, gender expression or identity, marital status, sexual orientation, pregnancy or any other legally protected class. We shall provide all reasonable accommodations to ensure that you are able to perform your work with ease. Above all, we truly believe in creating and nurturing a work environment where all feel safe and can be themselves.
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