Uniliv
Website:
uniliv.in
Job details:
Community Manager – Engagements & Brand Relationships
📍 Noida · Full-Time · On-Site
Company Description
Uniliv is a leading provider of secure, cozy, fully furnished student housing and co-living accommodations across India, with a strong focus on tech-enabled property management and residential solutions. The company offers convenient, community-driven living in major cities through an all-inclusive rental model with minimal security deposits and transparent, single-fee rent. Residents benefit from premium amenities such as modern, fully-equipped rooms, 24/7 power backup, high-speed internet, and regular housekeeping and laundry services. Uniliv actively cultivates a vibrant, inclusive community through curated social events and wellness activities, supporting members in building meaningful connections. By removing everyday housing hassles, Uniliv empowers people to succeed and experience the future of connected living nationwide.
Role Description
The Community Manager – Engagements & Brand Relationships is a full-time, on-site role based in Noida. This position owns the resident experience across Uniliv residences — nurturing a strong sense of community by planning and executing engagement initiatives, events, and activities that foster interaction and belonging among residents. A core part of the role is building and managing long-term, brand-aligned relationships with partners, local businesses, and service providers that enhance the resident experience and power community programs. Day-to-day, the Community Manager coordinates event logistics, manages resident communication channels and social media groups, collects and acts on feedback, and ensures brand guidelines are reflected across every engagement touchpoint. The role also leads and supports the on-ground team, owns resident satisfaction metrics such as NPS and CSAT, and collaborates closely with operations, marketing, and customer support to deliver consistent, high-quality experiences that strengthen the Uniliv brand.
Key Responsibilities
- Plan and execute community events, festivals, and wellness activities end-to-end — from concept and budgeting to logistics, hosting, and post-event review.
- Build and nurture long-term brand relationships with partners, local businesses, and service providers, managing collaborations, renewals, and on-ground activations.
- Manage resident communication channels and social media groups, keeping the community informed, engaged, and connected.
- Lead, mentor, and support the on-ground team as the primary CX owner for the region.
- Own the end-to-end resident journey — from onboarding to exit — and remove friction points before they become problems.
- Own and improve NPS, CSAT, and resident satisfaction by collecting feedback, acting on it, and closing the loop.
- Champion the Uniliv brand on-ground and online, driving reviews, referrals, and positive sentiment.
- Maintain trackers, manage engagement and partnership budgets responsibly, and report performance to leadership.
Qualifications
- Strong community management, stakeholder engagement, and relationship-building skills, with an ability to connect with diverse resident groups and external partners.
- Experience in event planning, on-ground activations, and coordinating social or wellness programs, preferably in hospitality, co-living, student housing, or related sectors.
- Proven experience building and managing brand or partner relationships.
- Proficiency in communication and interpersonal skills, including clear written and verbal communication and confident public speaking or group facilitation.
- Basic understanding of branding, marketing, and social media engagement, with the ability to ensure brand consistency across resident-facing touchpoints.
- Solid organizational and time-management skills, with the ability to handle multiple initiatives, manage budgets, and track event or program performance.
- Comfort working on-site in a dynamic residential environment, with a customer-centric mindset and a proactive approach to resolving community concerns.
- Bachelor's degree in Marketing, Communications, Hospitality, Management, or a related field, or equivalent practical experience.
- Prior experience in community-focused roles (e.g., community manager, resident engagement, campus ambassador) is highly desirable.
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