Acara Solutions India, An Aleron Company
Website:
acarasolutions.in
Job details:
About the Company
A global IT services and software development company specializing in digital transformation, product engineering, AI, automation, cloud, and enterprise technology solutions. The organization partners with clients across FinTech, Healthcare, Retail, E-commerce, and Marketing Technology, with a strong technology delivery presence in India.
Company Size: 1,000 to 5,000 employees
Role Overview
We are looking for an Associate Cloudflare Onboarding Engineer to support customers through the successful onboarding, implementation, and adoption of Cloudflare solutions. This customer-facing technical role combines networking, security, cloud technologies, troubleshooting, and stakeholder communication to ensure smooth deployment experiences.
The ideal candidate will have a strong foundation in networking and web security, experience working with customer environments, and the ability to troubleshoot and resolve implementation challenges while providing exceptional customer support.
Key Responsibilities
- Guide customers through the onboarding and implementation of Cloudflare solutions.
- Assist with configuration, validation, and deployment of security, networking, and performance services.
- Troubleshoot onboarding issues related to DNS, SSL/TLS, traffic routing, authentication, and application delivery.
- Analyze security events, logs, HAR files, and API responses to identify and resolve technical issues.
- Collaborate with internal engineering, support, and customer success teams to accelerate customer adoption.
- Document onboarding activities, implementation plans, and customer recommendations.
- Conduct technical walkthroughs and explain complex concepts in a simple and customer-friendly manner.
- Escalate critical issues appropriately while maintaining customer confidence and driving resolution.
- Support customers in configuring integrations with identity providers and automation tools.
Minimum Qualifications
Core Technical Skills
- Working knowledge of Cloudflare products, including:
- Application Security
- CDN (Content Delivery Network)
- Zero Trust / SASE
- Network Services
- Strong understanding of networking fundamentals:
- DNS
- TLS/SSL
- HTTP/HTTPS
- CIDR
- NAT
- BGP
- Familiarity with web security concepts:
- OWASP
- Web Application Firewalls (WAF)
- OAuth
- SAML
- Multi-Factor Authentication (MFA)
- Zero Trust Architecture
- Experience with configuration and integrations:
- Cloudflare Dashboard
- Terraform
- REST APIs
- Okta
- Azure AD
- SAML/OIDC Integrations
- Observability and troubleshooting skills:
- Security Events Analysis
- Application and Security Logs
- cURL Troubleshooting
- HAR File Analysis
- Diagnosis of HTTP 4xx and 5xx errors
- Scripting and automation:
- Basic Python
- Bash scripting
- REST API debugging and testing
Experience
- Experience in a customer-facing technical role such as:
- Technical Support Engineer
- Implementation Specialist
- Onboarding Engineer
- Junior Sales Engineer
- Systems Engineer
- NOC Analyst
- SOC Analyst
- Equivalent hands-on experience supporting customer deployments, onboarding activities, or cloud/security implementations will also be considered.
Desired Soft Skills
Customer Focus
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Strong customer empathy and problem-solving mindset.
Communication
- Clear verbal and written communication skills.
- Ability to create concise summaries, action plans, and follow-up documentation.
Execution & Ownership
- Proactive and action-oriented approach.
- Ability to move projects forward while managing multiple priorities simultaneously.
Learning Agility
- Curiosity to learn new technologies and Cloudflare products quickly.
- Comfortable working in fast-changing environments.
Collaboration
- Strong teamwork and stakeholder management skills.
- Ability to work effectively across technical and business teams.
Adaptability
- Comfortable dealing with ambiguity, evolving requirements, and changing priorities.
- Open to feedback and continuous improvement.
Preferred Qualifications
- Certifications in Cloud, Networking, Security, or Identity Management.
- Experience with Zero Trust, SASE, CDN, WAF, or Cloud Security platforms.
- Exposure to enterprise customer onboarding or implementation projects.
- Knowledge of Infrastructure-as-Code (Terraform) and API-based automation.
Why Join Us?
- Work on cutting-edge cloud networking and security technologies.
- Gain exposure to enterprise-scale customer environments.
- Collaborate with global teams and industry-leading clients.
- Build expertise in Cloudflare, Zero Trust, Security, and Networking domains.
- Accelerate your career through continuous learning and growth opportunities.
Click on Apply to know more.
