WeTales - Digital Invitation Management
Website:
wetales.in
Job details:
Company Description WT Technologies Pvt Ltd is an Event Technology company building innovative digital solutions for the wedding and events industry, with products like WeTales (digital invitations & RSVP management) and Wowsly (event tech platform for planning and guest handling), focused on combining creativity, automation, and technology to simplify modern celebrations.
Role Description We're looking for a highly organized and tech-savvy professional to manage end-to-end RSVP operations, client communication, WhatsApp invitation deliveries, and project coordination. This role acts as the bridge between clients, the internal design & delivery team, and the RSVP calling team to ensure every event is executed flawlessly.
Key ResponsibilitiesRSVP Management
- Plan and execute RSVP projects from start to completion.
- Create RSVP forms and guest data sheets.
- Coordinate guest calling campaigns.
- Supervise RSVP executives/telecallers.
- Monitor daily RSVP status and follow-ups.
- Ensure accurate guest response records.
- Generate RSVP reports for clients.
Team Management
- Manage and guide the RSVP calling team.
- Allocate work and daily targets.
- Monitor call quality and productivity.
- Train new team members on SOPs.
- Resolve operational issues quickly.
Client Communication
- Be the primary point of contact for assigned clients.
- Understand event requirements and timelines.
- Conduct regular update calls.
- Handle client queries professionally.
- Share reports and project progress.
WhatsApp Delivery Operations
- Plan WhatsApp invitation delivery schedules.
- Verify guest databases before delivery.
- Coordinate personalized invitation generation.
- Ensure deliveries happen on schedule.
- Monitor delivery reports and failures.
- Coordinate reminder campaigns.
- Troubleshoot delivery issues.
Project Coordination
- Create project timelines.
- Coordinate with designers and delivery executives.
- Ensure approvals are received on time.
- Track project milestones.
- Follow internal SOPs.
- Maintain documentation.
Quality Control
- Verify guest lists before delivery.
- Check invitation personalization.
- Ensure RSVP forms are working properly.
- Review reports before sharing with clients.
- Minimize operational errors.
Technical & Process Management
- Work on CRM, Excel, Google Sheets, WhatsApp Business/API platforms.
- Prepare dashboards and reports.
- Maintain project trackers.
- Suggest process improvements and automation opportunities.
Must Have
- 2+ years in Event Management, Wedding Industry, Hospitality or MICE.
- Excellent communication in English and Hindi (Gujarati is a plus).
- Strong client handling skills.
- Experience managing a team.
- Advanced Microsoft Excel / Google Sheets.
- Good understanding of project management.
- Comfortable using technology and software.
- Ability to manage multiple events simultaneously.
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