Website:
comify.io
Job details:
Client Success & Operations Associate
Location: Delhi
Experience: 0–1 year
Type: Full-time
About Comify
Comify is an AI-native customer engagement platform helping brands personalize how they communicate with every customer.
We work with consumer brands to build and run intelligent customer journeys across channels such as WhatsApp, Push Notifications, and Email — using customer behavior, product data, and AI to decide what communication is most relevant for each user.
We're looking for a **Client Success & Operations Associate** who can work closely with our clients while coordinating with our product and engineering teams to ensure things get executed correctly and on time.
This is an entry-level role with significant hands-on exposure to **AI, MarTech, client management, product operations, and digital marketing**.
---
What You'll Do
Client Success
You'll work directly with clients on a day-to-day basis.
You'll:
- Participate in regular client calls and follow-ups.
- Understand the client's business, marketing objectives, campaigns, and operational requirements.
- Help clients use Comify effectively for their use cases.
- Identify issues, clarify requirements, and ensure they reach the right internal team.
- Keep clients updated on progress, launches, and issue resolution.
Campaign & Marketing Operations
You'll help take campaigns from an idea to a live customer communication.
This includes:
- Setting up and testing campaigns across WhatsApp, Push Notifications, Email, and other channels.
- Writing and improving customer-facing communication and campaign content.
- Configuring campaign journeys, templates, audiences, and personalization.
- Validating campaign setup before anything goes live.
- Monitoring live campaigns and identifying issues or unexpected behavior.
Product Operations & Testing
You'll work closely with our product and engineering teams.
You'll:
- Test new platform features and workflows.
- Reproduce and document client-reported issues.
- Validate fixes before they are released to clients.
- Identify edge cases and inconsistencies in product behavior.
- Provide structured feedback to improve the product.
Coordination & Execution
You'll be responsible for making sure things don't fall through the cracks.
That means:
- Converting client discussions into clear requirements and action items.
- Coordinating with product, engineering, design, and growth teams.
- Tracking open tasks and issues through resolution.
- Maintaining clear documentation of requirements, decisions, and updates.
- Taking ownership of execution rather than simply forwarding requests.
---
What We're Looking For
This role does not require prior MarTech or AI experience. We're looking primarily for strong fundamentals and the ability to learn quickly.
You should have:
- Excellent verbal and written communication skills.
- Strong logical reasoning and problem-solving ability.
- High attention to detail.
- Ability to understand new products and technology quickly.
- Comfort working directly with clients.
- Ability to organize and manage multiple tasks simultaneously.
- A proactive approach — you investigate problems rather than waiting for someone else to solve them.
- Comfort working in a fast-moving startup environment.
---
Nice to Have
Any exposure to the following is useful, but not required:
- Digital marketing or performance marketing
- CRM / customer engagement platforms
- WhatsApp, Email, or Push Notification campaigns
- AI tools and LLMs
- Excel / Google Sheets
- Basic SQL or data analysis
- APIs, JSON, or technical debugging
- SaaS products or startup environments
We don't expect fresh graduates to know these already. Curiosity and the ability to learn them quickly matter more.
---
Who Should Apply?
You may be a good fit if you're a fresh graduate who enjoys a combination of:
Talking to people + understanding problems + working with technology + getting things executed.
This role is particularly suited to someone interested in building a career in:
- Client Success
- Product Operations
- AI / MarTech
- Product Management
- Growth & Marketing Operations
You don't need to be an engineer, but you should be curious about how technology works.
You don't need to be a marketer, but you should be interested in how brands communicate with customers.
---
What You'll Gain
You'll get hands-on exposure from day one to:
- Working directly with enterprise clients.
- Running real customer engagement campaigns.
- Understanding how modern AI and MarTech products work.
- Working closely with product and engineering teams.
- Translating business problems into product and technical requirements.
- Debugging real-world operational and product issues.
- Seeing how a B2B SaaS company operates from the inside.
This isn't a role where you'll spend your first year observing from the sidelines.
- You'll be expected to learn quickly, take ownership, and execute.
Click on Apply to know more.
