Website:
mayya.ai
Job details:
Gabby Health is growing, and we're looking for a Client Success Manager to join our team!
As our CSM, you'll be the primary point of contact between Gabby Health and our skilled nursing facility partners — making sure every facility feels supported, informed, and confident using the Gabby platform, not just as a support ticket, but as a genuine partner.
This is relationship-driven, detail-oriented work. You'll be coordinating CCM (Chronic Care Management) report reviews with facility leadership, running 1:1 training sessions with staff, and proactively checking in on facilities to make sure everything stays on track — and the impact of your work is easy to see.
Here's what you'll be doing:
- Serve as the point of contact for a portfolio of skilled nursing facility accounts, building real relationships with a wide range of facility staff.
- Own CCM report coordination end-to-end — from scheduling review calls to following up on next steps, making sure nothing falls through the cracks
- Deliver 1:1 virtual Gabby platform training sessions, helping staff and stakeholders feel confident navigating the technology.
- Monitor account health and platform engagement, and proactively re-engage facilities that need extra support
- Maintain detailed client records — tracking facility status, training history, and outreach across your portfolio
- Support recruitment efforts through candidate screening, and contribute to LinkedIn content and company updates
What we're looking for:
- Experience in client success, account management, or customer support (healthcare or SNF experience is a strong plus)
- Strong written and verbal communication skills
- Comfortable working U.S. business hours across multiple time zones
- Highly organized, with the ability to independently manage 20–30+ facility accounts at once
- Self-motivated and proactive, with experience using virtual meeting tools and account/CRM tracking systems
📍 Remote | Schedule aligned with U.S. business hours
If you're relationship-driven, organized, and ready to make a real impact in healthcare technology, we'd love to hear from you.
Click on Apply to know more.