Website:
erlin.ai
Job details:
Client Servicing Account Manager
Full-Time | US and India Accounts | 2–5 Years Experience
Who this is for
You've managed B2B accounts before and you were good at it. You run QBRs without being walked through them. You spot problems before clients do. And you've worked with US-based clients, so odd hours aren't new to you.
If that sounds like you, keep reading.
What you'll do
Own a portfolio of accounts from onboarding to renewal. Keep clients informed, catch issues early, and make sure they're getting real value.
You'll lead QBRs, handle difficult conversations, and look for genuine expansion opportunities within your accounts. You'll also be the internal voice of your clients — translating their needs clearly to delivery, product, and sales teams.
What you've done
2 to 5 years in Account Management or Customer Success in a B2B environment. You have retention and growth numbers you're proud of. You're comfortable in a CRM and you actually use it to stay on top of what's at risk.
SaaS or tech background is a strong advantage.
What you're like
You treat client problems like your own. You don't wait to be asked. You can hold a room with senior stakeholders and you work well across teams.
When things get uncomfortable, you deal with it.
The basics
Location: Baner, Pune
Experience: 2–5 years
Degree: Bachelor's in Business or related field
Click on Apply to know more.
