Xpentra
Website:
q2pay.in
Job details:
Job Type: On-site Internship
Stipend: ₹15,000/month
Duration: 3 months (with potential full-time conversion based on performance)
OverviewWe're looking for a proactive and customer-focused Client Support Intern to assist with client onboarding, implementation, and relationship management. You'll work closely with Client Relations, Sales, Product, Operations, Technology, and Banking teams to ensure a seamless client experience.
Key Responsibilities- Support client onboarding, implementation, training, and post-go-live assistance.
- Build and maintain strong client relationships through regular communication and follow-ups.
- Coordinate with clients, banks, and internal teams for API integrations, documentation, and onboarding.
- Resolve client queries by collaborating with cross-functional teams.
- Track onboarding progress, maintain CRM records, and prepare client documentation.
- Gather client feedback to improve products and services.
- Monitor client adoption and ensure long-term customer success.
Experience & Skills- 0–6 months of experience or interest in Customer Success, Client Relations, or Account Management.
- Excellent communication, organization, and problem-solving skills.
- Familiarity with CRM tools, Excel/Google Sheets, and AI tools is a plus.
- Understanding of fintech products or APIs is an added advantage.
- Customer-first mindset with strong attention to detail.
Educational QualificationGraduate in Business Administration, Marketing, Commerce, Communications, Finance, or a related field.
Work LocationQ2Pay Technologies Private Limited
5th Floor, Cozy Nook, Linking Road, Bandra West, Mumbai – 400050
Schedule: Monday to Friday
Click on Apply to know more.
