PRIME TELESERVICES PRIVATE LIMITED
Website:
primeteleservices.com
Job details:
Company Description
Prime Teleservices Pvt. Ltd., established in 2000, is a comprehensive solution provider for customer lifecycle management processes across various industries. The company focuses on creating high-revenue opportunities for clients while ensuring exceptional customer experiences and business profitability. With a presence in Mumbai, Pune, Ahmedabad, Bangalore, Hyderabad, and Goa, Prime Teleservices delivers tailored services to meet diverse client needs.
Role Description
This is a full-time, on-site Call Agent position located in Mumbai for a Top Company's Health-Care process. The Call Agent will handle incoming and outgoing calls, assist customers with consultation, manage and set appointments with timely follow-up, and record customer interactions. The role also involves resolving customer complaints, maintaining professional communication standards, and ensuring a high level of customer satisfaction.
Shift Timings
Operative timings are - 7 am to 8 pm; 9 hours of work per day; 6 days week; Girls will not work after 8pm. Week-off is rotational.
Qualifications
- Strong communication, active listening, and interpersonal skills.
- Proficiency in telemarketing, customer service, and handling customer queries effectively.
- Basic computer skills, including familiarity with CRM tools and data entry software.
- Problem-solving abilities and a customer-focused mindset.
- Ability to work collaboratively in a team and deliver excellent service under pressure.
- Previous experience in a call center environment is a plus.
- Fluency in English and local languages is preferred.
- High school diploma or equivalent; additional certifications in customer service are advantageous.
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