Cygnet Digital
Website:
cygnet.one
Job details:
Client Account Executive – GST & Digital Compliance
Location: Ahmedabad
Work Model: Office-based during training; rotational shifts thereafter
Join Cygnet as a Client Account Executive and become a key point of contact for customers using our GST and Digital Compliance solutions. You will help customers navigate products such as GST Filing, E-Invoicing, E-Way Bill and Reconciliation, resolve functional queries, and ensure a smooth and positive product experience.
This role is ideal for someone who combines strong communication skills, a customer-first mindset and an interest in GST, accounting and technology. You will work closely with customers as well as internal technical and product teams to understand issues, provide effective solutions and continuously improve the support experience.
The role
As a Client Account Executive, you will handle customer interactions across voice, email and chat, providing functional assistance and guiding users through Cygnet's GST and Compliance products.
You will develop a strong understanding of our products, GST workflows and evolving portal requirements, while building the ability to troubleshoot customer issues and coordinate with internal teams for timely resolution.
What you will do
- Respond promptly and professionally to customer queries through calls, emails and chat.
- Provide functional support for Cygnet's GST and Digital Compliance products, including GST Filing, E-Invoicing, E-Way Bill and Reconciliation.
- Guide customers on product usage, portal navigation and basic troubleshooting.
- Help customers understand GST workflows, documentation and system requirements.
- Identify, analyse and resolve functional issues while ensuring a positive customer experience.
- Coordinate with technical and internal teams to escalate complex or unresolved issues and ensure timely closure.
- Maintain accurate records of customer interactions, issues, resolutions and feedback.
- Stay updated on product releases, GST portal changes and compliance updates to support customers effectively.
- Contribute to improving support processes, FAQs and knowledge-base content.
- Work effectively across voice and non-voice support channels.
- Demonstrate flexibility to work in rotational and night shifts based on business requirements.
What we are looking for
- Strong verbal and written communication skills.
- Customer-first mindset with a positive, empathetic and service-oriented approach.
- Ability to quickly learn and understand technology, software products and GST concepts.
- Basic knowledge of GST, Accounts or Finance is preferred.
- Strong problem-solving and analytical skills.
- Ability to handle customer queries patiently and professionally.
- Comfortable working with multiple systems, processes and customer interactions.
- Freshers and candidates with relevant customer support, GST, accounting or product support experience can be considered based on communication and learning ability.
Training & Work Schedule
The initial training period will be approximately 2–4 months.
During training:
- 6-day working week
- Fixed timing: 10:00 AM to 7:00 PM
Post-training:
- 5-day working week
- Rotational shifts based on business requirements
Shift windows may include:
- 6:30 AM – 3:00 PM
- 9:00 AM – 5:30 PM
- 10:00 AM – 6:30 PM
- 11:00 AM – 7:30 PM
- 12:30 PM – 9:00 PM
- 2:30 PM – 11:00 PM
- 9:00 PM – 5:30 AM (Work from Home)
- 11:00 PM – 7:30 AM (Work from Home)
Candidates should be comfortable working in rotational shifts, including night shifts.
Why Cygnet
You will work at the intersection of GST, Tax Technology and Digital Compliance, supporting products that help businesses manage critical regulatory processes.
This role offers an opportunity to build strong expertise in GST technology, e-invoicing, digital compliance and enterprise customer support, while working with cross-functional Product, Technology and Support teams.
About Cygnet
Cygnet is a global technology company helping enterprises with E-Invoicing, Tax Technology, ERP Integration and Digital Compliance. Our solutions enable businesses to navigate complex regulatory requirements and simplify critical financial and compliance processes through technology.
Click on Apply to know more.