Website:
exactable.in
Job details:
About Zenith
Zenith is a next-generation mobility platform revolutionizing urban transportation. We're building integrated solutions for cab hailing, self-drive car rentals, and smart fleet operations. We're not just another ride-sharing app—we're creating an ecosystem that connects drivers, vehicle owners, and customers seamlessly.
Currently in our early growth phase, we're expanding rapidly across tier-2 cities. We're looking for exceptional people to join our founding team and help us scale operations across the region.
The Role
As City Operations Manager at Zenith, you'll be the backbone of our ground operations. You won't be managing spreadsheets in an office—you'll be on the ground, solving real problems, building processes, and ensuring every customer and driver experience is seamless.
You'll report directly to the founders and have significant influence on how operations are structured and scaled. This is a role for someone who thrives in fast-paced environments and takes ownership of everything they touch.
What You'll Do
- Lead day-to-day operational activities across cab hailing and self-drive rental services
- Manage driver relationships, onboarding, and performance tracking
- Coordinate fleet allocation, maintenance schedules, and vehicle logistics
- Handle customer and driver escalations with speed and professionalism
- Build and implement operational processes and standard operating procedures (SOPs)
- Monitor service quality metrics and identify improvement opportunities
- Lead driver onboarding and training programs
- Collaborate cross-functionally with HR, finance, tech, and customer support teams
- Identify and mitigate operational bottlenecks
- Report metrics, insights, and recommendations to the leadership team
What We're Looking For
- Problem Solver: You see issues and immediately think of solutions
- Ownership Mentality: You don't wait for instructions; you take initiative
- People Skills: You can manage diverse stakeholders—drivers, customers, vendors, team members
- Fast Learner: You adapt quickly to new information and changing priorities
- Process Builder: You enjoy creating systems and SOPs that scale
- Field Comfort: You're comfortable getting your hands dirty and being on-ground when needed
- Leadership Potential: You can grow into senior operational roles as the company scales
Must-Haves
- Strong communication and coordination skills
- Ability to handle pressure and multitask effectively
- Problem-solving mindset with practical approach to solutions
- Comfortable working in a startup/scale-up environment
- Proficiency with Excel or Google Sheets for reporting and analysis
- Leadership and team management experience (2+ years preferred)
- Experience in operations, logistics, or startup environments is a plus
Why Join Zenith
- Direct Impact: Your decisions affect thousands of users daily
- Career Acceleration: Grow from operations manager to regional head in 18-24 months
- Equity Opportunity: Joining as a founding member means meaningful equity upside
- Startup Learning: Build systems, processes, and teams from scratch
- Growth Path: Clear trajectory from operations to senior leadership roles
- Competitive Compensation: Performance-based salary with incentives and equity
- Founding Team Access: Work directly with founders and shape company culture
Compensation & Benefits
- Salary: ₹25,000 – ₹45,000/month (based on experience and execution ability)
Click on Apply to know more.