Website:
trinetrathirdeye.co.in
Job details:
Company Description Trinetra Third Eye Private Limited is a trusted partner for comprehensive background screening solutions, supporting organizations in making informed and confident decisions about their hires and associates. Through a secure, user-friendly online portal, clients can easily request and track a wide range of verifications, including address, education, employment, court and police records, drug tests, global databases, ID, references, and credit checks. The company combines advanced technology with an experienced team to deliver fast, reliable, and accurate results tailored to the needs of startups and large enterprises alike. With strict data privacy, industry-compliant practices, and dedicated support, Trinetra Third Eye helps businesses maintain safety and compliance while focusing on growth and building a secure future.
Role Description This is a full-time, on-site Calling Staff role based in Noida. The Calling Staff member will handle outbound and inbound calls to collect, verify, and confirm information from candidates, employers, institutions, and other stakeholders as part of the background screening process. Daily responsibilities include explaining verification procedures, updating call records in the internal system, coordinating with internal teams to resolve discrepancies, and following up on pending verifications to ensure timely closure. The role also involves maintaining professional communication, adhering to data privacy and compliance guidelines, and meeting daily and weekly productivity and quality targets.
Qualifications
- Candidates should possess strong verbal communication, active listening, and telephone etiquette skills.
- Candidates should possess basic computer skills, including data entry, use of online portals, and familiarity with office productivity tools.
- Candidates should possess customer service and relationship management skills to handle queries and build trust with stakeholders.
- Candidates should possess time management, prioritization, and organizational skills to handle multiple verifications efficiently.
- Candidates should possess attention to detail and accuracy in documenting and validating information.
- Ability to work on-site in Noida and collaborate with cross-functional teams.
- Comfort with working in a target-driven environment and following defined processes and compliance standards.
- Prior experience in call center, customer support, or verification roles is an advantage but not mandatory.
- Minimum educational qualification: high school diploma or equivalent; higher education is an added benefit.
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