Mavilach Group
Website:
mavilach.org
Job details:
Company Description
Mavilach Run Media Group is part of one of North America and the Middle East’s largest media conglomerates, operating a portfolio of upscale, niche brands. Its network includes Hinglishgram, the world’s first Hinglish magazine and portal; Digivanced, a leading digital marketing agency in North America; and ArcoUnico, a world-class architectural firm and magazine. The group delivers segmented and differentiated content under a unified umbrella, focusing on informed and engaging storytelling. It reaches more than 30 million urban, affluent viewers in India and has a presence in 16 countries worldwide, offering team members exposure to a dynamic and global media environment.
Role Description
The Caller role is a full-time, on-site position based in Noida. The Caller will handle outbound and inbound calls to engage prospective and existing audiences, provide information about the group’s brands and services, and accurately record call outcomes in internal systems. Daily tasks include following call scripts and guidelines, updating customer records, coordinating with internal teams to share feedback from callers, and supporting campaigns and promotions through timely follow-up calls. The role also involves meeting defined call volume and quality targets, maintaining professional and inclusive communication standards, and participating in regular training to stay aligned with brand messaging and compliance requirements.
Qualifications
- Strong verbal communication and active listening skills, with the ability to handle high-volume calls professionally.
- Customer service and relationship-building abilities, including empathy, patience, and a solution-oriented approach.
- Basic computer literacy, with proficiency in using call management tools, CRM systems, and standard office applications.
- Organizational and time-management skills to manage call queues, follow-ups, and documentation accurately.
- Comfort working in a fast-paced, target-driven media environment, with adaptability to different brands and campaigns.
- Ability to work on-site in Noida and collaborate effectively with cross-functional teams.
- Prior experience in call center, customer support, telemarketing, or similar roles is an advantage.
- High school diploma or equivalent; additional education in communications, marketing, or media is beneficial.
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