Website:
techiblack.com
Job details:
Company Description Techiblack – Digital Friend is an IT services and digital marketing company founded in Bikaner, Rajasthan, with a vision to empower businesses through technology. Built on innovation, client focus, and commitment to excellence, Techiblack helps organizations of all sizes navigate digital transformation. Over time, the company has expanded from its local roots to a global presence, supported by more than 50 associated offices worldwide. This international network enables Techiblack to deliver a comprehensive suite of IT and digital marketing services to clients across continents. Techiblack is driven by the mission to provide reliable, high-quality digital services around the world.
Role Description This full-time remote Call Center Specialist role focuses on providing high-quality support to customers and clients through phone, chat, and email channels. Daily responsibilities include responding to inquiries, resolving issues, and documenting interactions in internal systems with accuracy and clarity. The Call Center Specialist will follow established scripts and guidelines while also using judgment to personalize communication and ensure customer satisfaction. The role involves collaborating with cross-functional teams to escalate complex problems, sharing feedback from customers, and helping improve processes and service quality. Consistent attendance, adherence to schedules, and meeting performance targets such as response time and resolution rate are key expectations for this role.
Qualifications
- Strong customer-focused skills, including Customer Support and Customer Service, with the ability to handle inquiries and complaints professionally.
- Effective Communication abilities, including clear verbal and written communication suited for contact center environments.
- Knowledge of Contact Centers operations, such as call handling procedures, ticketing systems, and basic performance metrics.
- Solid Computer Literacy, including comfort with web-based tools, CRM or helpdesk software, and basic office applications.
- Ability to stay calm under pressure, manage time effectively, and work productively in a remote setting.
- Prior experience in a call center, helpdesk, or customer-facing role is preferred but not mandatory.
- High school diploma or equivalent required; additional training or coursework in communications, business, or IT is an advantage.
- Willingness to work scheduled shifts, including evenings or weekends if needed, and openness to ongoing training and skill development.
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