Jobgether
Website:
jobgether.com
Company:
https://www.linkedin.com/company/jobgether
Industries: Internet Marketplace Platforms
Job details:
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an English Customer Support Role based in India.
Join a fully remote customer support team serving customers in an international environment. You’ll be a key point of contact, helping customers resolve questions and issues with professionalism and care. The role combines communication, problem-solving, and independent work in a fast-paced setting. You’ll collaborate with internal teams to ensure a smooth and positive customer experience. You’ll also have opportunities to contribute ideas that improve support processes and service quality. With structured onboarding and ongoing development, this is an opportunity to build valuable customer service skills while working from home.
Accountabilities
- Provide responsive, professional, and customer-focused support through phone, email, and chat.
- Understand customer needs, investigate issues, and provide accurate and efficient solutions.
- Communicate clearly and empathetically while maintaining a consistently high standard of service.
- Collaborate with internal teams to resolve complex requests and ensure strong customer outcomes.
- Identify recurring issues and share actionable insights that can contribute to improvements in support processes.
- Manage daily responsibilities independently while maintaining productivity and service quality in a remote environment.
Requirements
- Fluent English communication skills, both written and spoken, with the ability to interact confidently with customers.
- Strong communication, active listening, and problem-solving abilities.
- A customer-focused mindset and commitment to delivering positive experiences.
- Ability to work independently, stay organized, and manage priorities effectively in a remote setting.
- Previous customer support or customer service experience is advantageous but not required.
- Adaptability, professionalism, and willingness to learn in a dynamic, multicultural environment.
Benefits
- Full-time remote position, allowing you to work from home anywhere in India.
- Competitive salary.
- Structured onboarding and training to help you succeed in the role.
- Collaborative and multicultural working environment.
- Opportunities for career progression and professional skill development.
- Exposure to an international customer support environment.
- Opportunity to contribute ideas and make a meaningful impact on customer experience.
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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