CallHealth
Website:
callhealth.com
Job details:
Job Title : Call Centre Officer
Company Overview :
CallHealth is a leading digital healthcare organization dedicated to providing high
quality healthcare services to customers, we strive to improve customer experiences
and ensure their well -being through personalized medical solutions.
Job Summary: As a Customer Care Agent, you will be a vital member of our healthcare
team, offering our customers, their families, and other stakeholders outstanding
support and assistance. Your main duty will be to make sure that our clients have a
satisfying and sympathetic experience by responding to their questions, resolving
their problems, and assisting them as they navigate our healthcare services.
Responsibilities:
1. Customer Support: Provide friendly and timely assistance via various channels,
addressing inquiries, complaints, and service requests efficiently to ensure customer
satisfaction.
2. Appointment Scheduling: Coordinate and manage customer appointments, making
every effort to accommodate their preferences and optimize healthcare provider
schedules.
3. Communication and issue resolution: Ensure accurate and clear communication of
relevant healthcare information to customer and their families, including services,
policies, and procedures. Investigate and promptly resolve customer complaints and
concerns, escalating complex issues as needed and ensuring timely resolutions are
provided.
4. Healthcare Resource: Demonstrate a solid understanding of healthcare services
offered by the company and effectively educate customers about available resources.
5. Compliance: Respect all applicable legal, moral, and regulatory requirements when
handling customer information and consumer contacts.
6.Continuous Improvement: Actively participate in training sessions and stay informed
about changes in healthcare services, policies, and procedures to enhance customer
support skills continuously.
Requirements:
Education: SSC (10TH,Intermediate or any degree . Healthcare degree will be
preferable.
Experience: Previous experience in customer service, preferably in a healthcare
setting, will be advantageous.
Communication Skills: Excellent verbal and written communication skills, with the
ability to convey complex medical information in a clear and concise manner.
Empathy and Compassion: Strong interpersonal skills and a genuine desire to help
others. Empathize with customers and demonstrate compassion during challenging
situations.
Problem-Solving Abilities: Proven ability to handle customer complaints and resolve
issues effectively, while maintaining a positive attitude
Multitasking: Capable of handling multiple tasks simultaneously while maintaining
attention to detail and ensuring accuracy.
Computer Skills: Proficient in using CRM systems, Microsoft Office Suite, and other
relevant software.
Linguistic Skills: Hindi and English must
Availability: Willingness to work flexible hours, including evenings, weekends, and
holidays, as necessary to provide excellent customer support.
Benefits: CallHealth offers a competitive compensation package, including health
benefits, retirement plans, paid time off, and opportunities for career growth within
the organization.
How to Apply: Please send your resume and a cover letter outlining your interest in
the Customer Care Agent position at CallHealth if you are passionate about making a
difference in customers' lives and have the necessary credentials and skills. Send your
application to sagarika.naik@callhealth.com as soon as possible.
Click on Apply to know more.