Website:
aliando.com
Job details:
Job Title: Backup Engineer
Department: Managed services
Position Type: Full Time
Location: Remote
Company Overview:
ALIANDO, is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO, for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.
At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.
Key Responsibilities
Backup Platform Administration
- Configure and operate AvePoint for Microsoft 365 protection across Exchange Online, SharePoint Online, OneDrive and Teams, including retention policies, job scheduling and restore requests.
- Administer Azure Backup and Recovery Services vaults covering Azure virtual machines, Azure Files, SQL in Azure VMs and on-premises workloads through the MARS and MABS agents.
- Operate Meeza Backup for the client environments it protects, maintaining job schedules, retention settings and capacity within agreed limits.
- Onboard new workloads and clients into the appropriate protection platform, and decommission protection cleanly when services are retired.
- Manage backup agents, credentials, connectivity and vault configuration, and keep protection policies aligned to each client's agreed service levels.
Restore and Recoverability
- Perform restore operations on request and during incidents, from single-item and file-level recovery through to full server and virtual machine recovery.
- Run scheduled restore verification tests and disaster recovery drills, documenting the results as evidence that recovery point and recovery time objectives are achievable.
- Act as the recovery lead during data loss and ransomware events, working to a defined recovery sequence and keeping stakeholders informed throughout.
- Maintain and rehearse documented restore procedures for each protected workload type, so that recovery is repeatable and not dependent on one individual.
Monitoring, Capacity and Compliance
- Monitor daily backup jobs across all platforms, investigate failures and warnings, and resolve them before the next scheduled run wherever possible.
- Manage retention, immutability and storage consumption so that protection meets compliance requirements without uncontrolled cost growth.
- Forecast storage and capacity growth, and raise it with service delivery ahead of time rather than when a job starts failing.
- Support audit and compliance requests with evidence of protection coverage, retention settings and successful restore testing.
- Identify unprotected workloads and coverage gaps across client estates, and drive them to resolution.
Service Delivery, Automation and Documentation
- Raise, own and close change records for backup configuration changes, with tested implementation and rollback plans.
- Handle incidents, service requests and problem records within agreed SLA targets, keeping ticket records accurate and current.
- Produce monthly backup success and restore testing reporting for service delivery managers and client stakeholders, with clear commentary on exceptions.
- Automate reporting, remediation and routine health checks using PowerShell, and contribute reusable scripts to the team's automation library.
- Maintain runbooks and as-built documentation, mentor junior engineers on backup practice, and improve the quality of shift handovers.
- Conduct root cause analysis on recurring backup failures and drive permanent fixes through the problem management process.
- Participate in the on-call rotation and provide out-of-hours support for recovery incidents.
Required Qualifications
- Bachelor's degree in computer science, information technology or engineering, or equivalent practical experience.
- Four to seven years in infrastructure support, with at least three years focused on enterprise backup and recovery operations.
- Demonstrated backup and restore experience with AvePoint for Microsoft 365 protection.
- Hands-on administration of Azure Backup and Recovery Services vaults, including Azure VM, Azure Files and agent-based on-premises protection.
- A record of performing real restores under time pressure, not only configuring backup jobs.
- Solid Windows Server and Microsoft 365 administration knowledge, sufficient to understand what is being protected and how it is recovered.
- Practical understanding of recovery point and recovery time objectives, retention design and immutability.
- Working PowerShell scripting ability for reporting and bulk remediation.
- Experience working to formal ITIL processes for incident, problem and change management within a ticketing platform such as Jira Service Management or ServiceNow.
- Willingness to work rotational shifts, including nights and weekends, as part of a 24x7 support roster.
- Clear written and spoken English, with confidence in client-facing communication.
Preferred Qualifications
- Experience with Meeza Backup or comparable regional and service-provider backup platforms.
- Microsoft certification such as AZ-104, AZ-800, AZ-801 or MS-102.
- Experience with additional backup platforms such as Veeam, Commvault, Rubrik or Azure Site Recovery.
- Exposure to ransomware recovery planning, immutable and air-gapped backup design, or soft delete and multi-user authorisation controls.
- Experience protecting Linux workloads and database backups alongside Windows estates.
- Experience supporting multiple customer environments for a managed services or outsourcing provider, and ITIL 4 Foundation certification
ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
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