Synez Technologies
Website:
syneztech.com
Job details:
Position: Product Owner
Company: Synez Technologies Pvt. Ltd.
Location: Remote
Function: Pharmacovigilance
About Synez Technologies
Synez Technologies is a global technology partner headquartered in Noida, India, with a presence supporting clients in the UK and beyond. Synez helps enterprises build and scale future-ready operations through Global Capability Centre (GCC) setup, custom software development, managed IT services, and strategic consulting and digital transformation including AI-enabled solutions that automate and streamline business processes.
Working as an end-to-end delivery partner, Synez combines the right talent, technology, and operational excellence to help organisations grow with scalable, resilient models. Trusted by enterprises including Infosys and MAT. Synez is leading this search on behalf of its client, to identify an outstanding Product Owner for our client’s platform.
Learn more: https://www.syneztech.com
Role Purpose
We are seeking an experienced Product Owner to own the vision and backlog for the Client's Platform, driving feature prioritisation, timely delivery, and stakeholder alignment. You will be accountable for the development of new Pharmacovigilance (PV) Reporting and electronic Case Report Form (eCRF) modules - ensuring regulatory compliance, user-centric design, and seamless integration with the wider platform.
Working across cross-functional teams, you will translate scientific and operational needs into high-impact product solutions that enhance data accuracy, usability, and client value. As a key liaison between subject matter experts (SMEs) and the Technology & Operations (TechOps) team, you will be the connective tissue that turns clinical and regulatory requirements into working software.
Key Responsibilities
Product vision & backlog ownership
- Own, maintain, and continuously prioritise the the Client's Platform product backlog in line with company strategy, client commitments, and user needs.
- Define and communicate a clear product vision and roadmap, balancing new feature development, technical debt, and platform stability.
- Write clear, testable user stories and acceptance criteria; ensure the development team has a well-groomed, ready-to-build backlog at all times.
PV Reporting & eCRF module delivery
- Take end-to-end accountability for the design and delivery of the new Pharmacovigilance (PV) Reporting and eCRF modules.
- Ensure PV reporting functionality supports accurate, timely, and compliant capture and routing of adverse events and safety data.
- Design eCRF capabilities that are intuitive for patients, caregivers, and clinicians while meeting data-integrity and study-design requirements.
- Ensure both modules integrate seamlessly with existing the Client's Platform workflows, dashboards, and data pipelines.
Compliance & data integrity
- Embed regulatory and data-protection requirements (e.g. GVP/pharmacovigilance obligations, GDPR, ISO information-security standards, GCP where applicable) into product decisions from the outset.
- Partner with quality, regulatory, and data-privacy stakeholders to ensure the platform remains audit-ready and compliant across markets.
- Champion data accuracy, traceability, and validation across all new and existing features.
Stakeholder alignment & liaison
- Work closely with the TechOps team to bring the product to reality — turning agreed requirements into working, delivered software.
- Act as the primary bridge between subject matter experts (clinical, scientific, safety, regulatory) and the TechOps engineering team.
- Facilitate requirements gathering, resolve competing priorities, and keep stakeholders aligned on scope, trade-offs, and timelines.
- Provide clear, regular communication on roadmap progress, risks, and delivery status to internal leadership and, where relevant, clients.
Delivery & cross-functional collaboration
- Drive timely, high-quality delivery by working closely with engineering, UX/design, data, QA, and study operations teams.
- Participate in and help lead agile ceremonies (sprint planning, backlog refinement, reviews, retrospectives).
- Make pragmatic prioritisation and scoping decisions that maximise user value and client impact within delivery constraints.
User-centric design & continuous improvement
- Ground product decisions in real user needs patients, caregivers, clinicians, study teams, and clients through research, feedback, and usage data.
- Use platform analytics and stakeholder feedback to identify improvements that enhance usability, engagement, and data quality.
- Measure feature success against defined outcomes and iterate accordingly.
Requirements
Essential
- Proven experience as a Product Owner or Product Manager, ideally within life sciences, health-tech, clinical research, or regulated SaaS environments.
- Demonstrable track record of owning a product backlog and delivering software features end to end in an agile setting.
- Understanding of clinical data capture concepts eCRF, ePRO/PRO, registries, or observational study workflows.
- Working knowledge of pharmacovigilance/drug-safety reporting concepts and the compliance obligations that surround them.
- Familiarity with regulatory and data-protection frameworks relevant to health data (e.g. GDPR, ISO 27001, GxP/GCP, GVP).
- Strong requirements-elicitation skills and the ability to translate complex scientific or regulatory needs into clear user stories.
- Excellent stakeholder-management and communication skills, with the ability to act as a trusted liaison between SMEs and technical teams.
- Comfort making prioritisation decisions and managing trade-offs across scope, timeline, and quality.
Desirable
- Direct experience with pharmacovigilance systems, safety databases, or adverse-event reporting workflows.
- Experience delivering patient-facing or clinician-facing digital health products.
- Familiarity with agile tooling (e.g. Jira, Azure DevOps) and product-analytics tools.
- Background or qualification in life sciences, pharmacy, clinical research, or a related discipline.
- Product certification (e.g. CSPO, SAFe POPM) is a plus.
What Success Looks Like
- The PV Reporting and eCRF modules are delivered on schedule, compliant, well-integrated, and adopted by users.
- The the Client's Platform backlog is transparent, prioritised, and aligned to strategy and client value.
- SMEs and TechOps operate from a shared, clearly understood set of requirements — reducing rework and delivery friction.
- Measurable improvements in data accuracy, platform usability, and client satisfaction.
Why Join
You will own a mission-critical part of a platform that puts patients at the centre of medical evidence generation shaping how safety and study data are captured, reported, and turned into insight for clients worldwide. This is a high-ownership role at the intersection of science, regulation, and technology, with direct visibility of your impact on real-world health outcomes.
For more information, please contact:
Gaurav Tyagi – Gaurav.t@syneztech.com
Shweta Saxena – Shweta.s@syneztech.com
Click on Apply to know more.