Graphonet Advertising Pvt. Ltd.
Website:
graphonet.in
Job details:
Company Description Graphonet Limited is a branding and signage company known for innovative solutions, strong service standards, and precise execution. Guided by a vision to become the most desired signage partner, the organization emphasizes customer satisfaction, creativity, and professionalism. Its culture is rooted in transparency, accountability, and a determination to deliver high-quality results. A carefully selected team with diverse backgrounds collaborates closely to stay aligned with client needs, interpret market trends, and provide tailor-made branding solutions.
Role Description The Assistant Manager – Customer Support is a full-time, on-site role based in Gurugram. This position is responsible for overseeing daily customer support operations, ensuring timely resolution of inquiries, issues, and service requests. The role includes monitoring support team performance, implementing processes that enhance customer satisfaction, and maintaining service quality standards. The Assistant Manager will analyze customer feedback and support data to identify improvement opportunities, coordinate with internal teams to address recurring problems, and prepare regular reports on service metrics. This role also involves training and mentoring support staff, handling escalations, and contributing to initiatives that strengthen long-term client relationships.
Qualifications
- Candidates should possess strong Customer Support and Customer Service Management skills.
- Candidate should be from the advertising field
- Candidates should possess excellent Communication skills, both verbal and written, to interact with clients and internal stakeholders.
- Candidates should possess solid Analytical Skills to interpret data, identify trends, and recommend service improvements.
- Experience in managing or supervising customer-facing teams in a service-oriented branding/signage environment only.
- Ability to work on-site / off site , handle escalations calmly, and prioritize multiple tasks effectively.
- Proficiency with CRM or ticketing systems and basic office productivity tools is advantageous.
- A bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience, is preferred.
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