Associate-Tax Customer Support(2-4 Years)
techvantage.ai
- Location
- Trivandrum, Kerala, India
- Job type
- Full-time
Required skills
- communication skills
- customer relationship management
- end-to-end
- interpersonal skills
About the role
Website:
techvantage.ai
Job details:
Key Responsibilities
- Provide end-to-end support for tax-related customer queries through phone, email, and other support channels.
- Serve as the primary point of contact for clients, ensuring prompt and professional communication.
- Handle customer escalations effectively and ensure timely resolution.
- Collaborate with internal teams to resolve complex issues while maintaining high customer satisfaction.
- Maintain accurate records of customer interactions and case updates.
- Ensure adherence to service quality standards and defined SLAs.
- Identify opportunities for process improvements to enhance customer experience.
Required Skills & Qualifications
- 2–4 years of experience in Tax Customer Support.
- Proven experience in direct client handling and customer relationship management.
- Strong experience in managing customer escalations.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced, client-centric environment.
- Proficiency in MS Office and customer support tools is preferred.
Work Schedule
- Location: Onsite – Trivandrum (TVM)
- Shift: US Shift (Night Shift)
- May–November: Monday to Friday
- December–April: Six-day work week with a rotational weekly off
Click on Apply to know more.
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