Emori
Website:
emori.in
Job details:
Company Description Emori is an online jewelry store specializing in real gold and lab-grown diamond pieces that combine everyday luxury with accessibility. Lab diamonds offered by Emori are chemically and physically identical to natural diamonds, yet are more affordable and environmentally conscious. The brand focuses on designs that reflect individual identity, suitable for professional settings, meaningful gifting, and special occasions. All products are certified by IGI/SGL laboratories and BIS hallmarked, and Emori provides a 30-day free return policy along with lifetime exchange options. The company maintains an active presence on Instagram at @emori.in to connect with customers and showcase its collections.
About the Role
We are looking for a proactive and customer-focused Sales & Customer Support Executive to join our team. The ideal candidate will be responsible for converting qualified leads into customers, delivering exceptional customer support, building long-term client relationships, and achieving sales targets. This role requires excellent communication skills, a customer-first mindset, and the ability to manage the customer journey from initial inquiry to successful conversion.
Key Responsibilities
- Convert assigned leads into successful sales through timely follow-ups and effective communication.
- Handle customer inquiries via phone, email, WhatsApp, and other communication channels.
- Understand customer needs and recommend suitable products or solutions.
- Provide prompt, professional, and accurate support by resolving customer queries and concerns.
- Build and maintain strong customer relationships to encourage repeat business and referrals.
- Coordinate with internal teams to ensure seamless order processing and timely issue resolution.
- Maintain accurate records of customer interactions, sales activities, and follow-ups in the CRM system.
- Achieve monthly sales targets while maintaining high customer satisfaction standards.
- Prepare regular reports on lead status, sales performance, and customer feedback.
- Stay updated on product knowledge, company offerings, and market trends.
Requirements
- Bachelor's degree in any discipline.
- 2–4 years of experience in Sales, Inside Sales, Customer Support, or a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong interpersonal, negotiation, and relationship-building abilities.
- Proven track record of converting leads and achieving sales targets.
- Customer-centric approach with strong problem-solving skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in MS Office and CRM or sales tracking tools.
- Self-motivated, target-oriented, and eager to learn.
Preferred Skills
- Experience in handling inbound sales and customer support.
- Strong objection-handling and closing skills.
- Familiarity with CRM platforms such as Zoho, Salesforce, HubSpot, or similar tools.
- Good organisational and time management skills.
- Ability to work collaboratively across teams to deliver an excellent customer experience.
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