Subhansh Sewa Trust
Website:
give.do
Job details:
About the Company
Give exists to alleviate poverty by enabling the world to give. Established in 2000, Give, together with its partners, is the largest and most trusted giving platform in India. Give enables individuals and organizations to raise and donate funds conveniently to any cause they care about, with offerings including crowdfunding, corporate giving, cause marketing, and philanthropy consulting. Give's community of 2.6M+ donors supports 2,800+ verified nonprofits, serving 15M+ people across the country. We are an extremely rare workplace that brings a fast-paced, high-growth start-up work culture, together with a compassion-driven, high-impact work environment. Our Values: integrity in everything we do | empathy towards all | serve with passion | focused on scale
About the Role
We are looking for an Associate to join the Stakeholder Delight team at Give. The role involves resolving donor and NGO queries in a timely manner and engaging with stakeholders across multiple communication channels.
Responsibilities
- Work in flexible shifts and adhere to all SLAs
- Take end-to-end responsibility for understanding and addressing pain-points of external stakeholders
- Contribute to the planning and execution of internal initiatives
- Resolve queries from NGOs, donors, and other stakeholders within SLAs, following standard processes
- Complete quality checks on resolved support tickets
- Assist donors through the donation and reactivation process over phone calls
- Reach out to internal teams for resolution of queries
- Analyze posts from social media channels and resolve or escalate actionable comments and queries
- Capture the voice of stakeholders and work with internal teams to resolve their pain-points
- Have good interpersonal skills, with command over verbal and written English and Hindi
- Be a team player with a professional attitude
- Not be afraid to ask relevant questions
- Be excited to take on new projects and eager to learn new things
- Be ready to be associated with the team for a longer duration
Qualifications
- Bachelor's degree in any discipline
- Willingness to commit for a longer duration
- Genuine intent to work hard
- Prior experience in customer service is a plus, but not mandatory
Required Skills
- Good interpersonal skills
- Command over verbal and written English and Hindi
- Professional attitude
- Ability to ask relevant questions
- Eagerness to learn new things
Preferred Skills
- Prior experience in customer service
Pay range and compensation package
[Pay range or salary or compensation]
Equal Opportunity Statement
We are committed to diversity and inclusivity.
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