StayVista
Website:
stayvista.com
Job details:
Associate General Manager – Facility Management
Location: Mumbai
About Us
StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.
Why Work With Us?
At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As an Associate General Manager at StayVista, you will be responsible for the development and operations of StayVista's Facility Management, creating frameworks for property maintenance, utilities, security, and other key services. Responsibilities include expanding the client base, managing contracts, implementing SOPs, and overseeing daily villa operations to ensure guest-ready properties and high service standards. You’ll stay current on industry trends to drive continuous improvement and innovation.
About You
- Overseeing Daily Operations- Make sure everything in the resorts and villas works smoothly - from the lights to the pools to the rooms. Ensure regular maintenance and repairs are done on time to avoid problems.
- Managing the Team- Lead and support the staff who take care of maintenance, cleaning and security at all locations. Make sure everyone is properly trained and working well together.
- Budgeting and Cost Control- Help create the budget for maintenance and repairs. Keep track of costs and make sure everything stays within budget.
- Safety and Compliance- Ensure all facilities are safe for both staff and guests. Make sure the resorts meet local safety rules and regulations (like fire safety, health codes, etc.).
- Guest Satisfaction- Ensure that the resort/villa's facilities are in top shape to make sure guests have a great experience. Handle any complaints related to maintenance or cleanliness.
- Renovation and Projects- Help manage any big renovations or upgrades needed for the resorts and villas. Ensure new resorts or villas are set up properly.
- Using Technology- Use tools and systems to track maintenance, staff schedules and costs. Implement energy-saving measures to reduce costs and be more eco-friendly.
- Reporting and Improvements- Keep track of how well everything is running and report back to the Facility Head. Suggest ways to improve operations, based on what’s working and what isn’t.
- Sustainability- Implement eco-friendly practices, like saving water and energy and reducing waste.
- Travel- Travel to different locations across India to ensure all the resorts and villas are in good condition. Fix major issues on-site if needed.
- Do Regular Audits- Visit each location to check if everything is clean, safe and working properly. Use a checklist to inspect things like rooms, kitchens, maintenance areas, gardens, etc.
- Support Quality Checks- Help make sure all staff follow the company’s quality and cleanliness standards.
- Bachelor’s/Master’s degree in Business, Hospitality Management, Real Estate, or a related field.
- This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.
Bonus Points - These are non-essential, but a bonus if you have them!
- Experience managing multi-location hospitality or luxury villa operations.
- Proficiency with facility management software and digital audit tools.
Key Metrics: what you will drive and achieve
- Guest Experience % 3 star or below
- Owner Feedback Average should not be below 3 "FM Ops Tracker (AMC, R&M, Inventory & Supplies)"
- Completion of Ops tracker within the timeline. (Inventory, AMC, vendor payments, daily tracker) Track AMC and repair & maintenance schedules (equipment upkeep, pool & utility maintenance).
- Ensure adequate material/consumables
- .Mystery Audit Above 80% average of all properties (each property per month) Staffing of properties (inbound) Deployment within TAT (03 weeks)
Our Core Values: Are you a CURATER?
- Curious: Here, your curiosity fuels innovation.
- User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
- Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
- Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
- Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
- Enjoy: We believe in having fun while building something extraordinary.
StayVista Spirit: Our Behavioural Competencies – How We Work Together
- Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.
- Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.
- Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team’s successes and failures.
- Customer Centricity: You know your customers’ business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.
- Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.
- Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.
- Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.
- Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.
StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other charact
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