Website:
firstquadrants.com
Job details:
A leading luxury villa hospitality company is looking for an Associate Director – Operations to oversee and optimize end-to-end operations across its portfolio.
Industry: Luxury Villa Hospitality
Role: Associate Director – Operations
Location: Mumbai
Role Overview -
Lead regional business operations, portfolio growth, and operational excellence for a luxury hospitality business. Drive revenue, profitability, property onboarding, guest experience, and owner satisfaction while leading high-performing cross-functional teams.
Key Responsibilities
- Lead end-to-end regional operations across multiple locations.
- Drive portfolio expansion and property acquisition.
- Manage guest experience, homeowner relations, housekeeping, F&B, concierge, maintenance, and vendor operations.
- Develop and execute revenue growth and profitability strategies.
- Oversee budgeting, forecasting, OPEX/CAPEX, and cost optimisation.
- Build and manage a strong vendor and procurement ecosystem.
- Establish operational dashboards, KPIs, and performance metrics.
- Built a profitable villa maintenance unit with SOPs, pricing models, and preventive/corrective systems to enhance homeowner satisfaction.
- Implement SOPs, process improvements, and training programmes.
- Ensure operational compliance, quality standards, and safety regulations.
- Lead, mentor, and develop large multi-city teams.
Ideal Candidate
- Strong leadership experience in luxury hospitality, vacation rentals, hotels, resorts, or premium real estate operations.
- Proven track record of managing multi-location operations and large teams.
- Expertise in revenue management, operational excellence, and process optimisation.
- Strong financial acumen with experience in budgeting and cost control.
- Data-driven decision-maker with excellent stakeholder management skills.
Preferred
- Experience in scaling luxury hospitality or villa operations across multiple cities.
- Proven ability to build SOPs, centralised processes, and service excellence frameworks.
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