Zyoin Group
Website:
zyoin.com
Job details:
We are hiring for a Director of Product Operations with a global cybersecurity product company that develops innovative cloud-based security solutions for enterprises worldwide. The organization is committed to building scalable technology that helps businesses streamline operations, strengthen security, and drive digital transformation.
Why Join?
The Director of Operations is a strategic and execution‑focused leader responsible for driving operational excellence across the organization. This role oversees cross‑functional processes, ensures alignment between product, engineering, and business teams, and establishes scalable operational frameworks that enable growth and efficiency. The Director of Operations will partner closely with senior leadership to define operational strategy, optimize performance, and ensure organizational readiness as the business evolves.
A key component of this role is serving as a subject matter expert (SME) in the Aha! product management platform or demonstrating significant experience with a comparable product management tool, ensuring strong transferable skills in product planning, roadmapping, workflow management, and cross‑team coordination.
Primary Responsibilities and Duties
- Develop, implement, and continually refine operational strategies, processes, and systems that support organizational goals.
- Lead cross-functional initiatives that drive efficiency, operational alignment, and predictable delivery.
- Establish and manage performance metrics, operational dashboards, and reporting frameworks to monitor progress and inform decision‑making.
- Partner with Product Management, Engineering, and Program Management to streamline workflows, prioritize initiatives, and support successful execution of product roadmaps.
- Identify operational bottlenecks and implement solutions that improve throughput, quality, and scalability.
- Lead operational planning cycles, including annual planning, resourcing, and sequencing of strategic initiatives.
- Standardize processes, documentation, and governance to ensure clarity, accountability, and operational consistency across teams.
- Manage risk assessment and mitigation strategies, ensuring operational reliability.
- Serve as the organizational subject matter expert in Aha! or a similar product management tool, enabling teams to drive adoption, optimize usage, and leverage data for decision‑making.
- Support onboarding, training, and best‑practice integration for operations‑related tools and processes.
- Influence and support change‑management efforts to ensure smooth integration of new systems, tools, and methodologies.
Key Skills
- Strong operational strategy development and execution abilities
- Exceptional Product Management Knowledge – This role is the Product Manager of the Product Management process; must have a deep, experiential knowledge of product management and be able to translate that experience into best practices, templates and standardization
- Excellent cross-functional leadership, communication, and stakeholder‑management skills
- Expertise in scaling processes, optimizing workflows, and implementing operational frameworks
- Ability to analyze complex data, identify trends, and make data‑driven decisions
- Strong problem‑solving, critical thinking, and organizational skills
- High proficiency with operational and productivity tools
- Deep experience with Aha! or strong transferable expertise from similar tools (e.g., Jira Advanced Roadmaps, Productboard, Monday.com, etc.)
- Ability to influence without authority and build strong relationships across teams
- High EQ; able to build consensus without direct authority through ‘disagree and commit’ style agreements; Exemplary communicator across all mediums (Slack, Video, Email, Powerpoint, Word); Ability to influence and align across many stakeholder groups
- Strong presentation and executive communication skills
- Continuous Learner – researching new things to get better
- “Left Shift the problems” – driving towards continuous improvement as a culture Streamline Process to get the right outcomes– identify bottlenecks, and come up with solutions to remove the bottlenecks; implement scalable processes across product teams
- Extensive Agile SDLC experience, frameworks and tools
- Tempo Setter – not just a braintrust, evangelist of the process – driving culture and setting a tone; Advocate for excellence in the process – create a sense of spirit across teams; celebrate accomplishment & achievement, reinforcing good behaviors
Minimum Qualifications
- Bachelor’s degree in Business, Operations, Product Management, or related field
- 8+ years of experience in operations, program management, product operations, or a similar discipline
- Proven experience leading cross‑functional initiatives in a complex, fast‑paced environment
- Demonstrated ability to build and optimize operational processes
- Experience with Aha! or equivalent product‑management tools
- Strong analytical and reporting capabilities
Preferred Qualifications
- Master’s degree (MBA or related discipline)
- 10–12+ years of experience in operations leadership roles
- Experience supporting product or technology organizations at scale
- Certification in Lean, Six Sigma, Agile, or similar methodologies
- Prior responsibility for tool governance, configuration, and enablement of Aha! or comparable platforms
- Experience in change management, organizational design, or operational maturity transformation
- Background in software or technology‑focused environments
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