Soho House & Co
Website:
sohohouse.com
Job details:
About The Role
Support the Membership team in delivering a seamless member experience while assisting with applications, renewals, payments and day-to-day membership administration. This is an excellent opportunity to develop experience in
membership, hospitality and customer relations.
Key Responsibilities
- Assist with processing new membership applications and supporting Membership Committee meetings.
- Follow up with members on joining and renewal fees through phone and email.
- Support new member onboarding, including preparing membership packs and RFID cards.
- Maintain accurate member records and assist with card replacements and member information updates.
- Monitor outstanding payments and support renewal and expiry processes.
- Assist with waiting list management and member enquiries.
- Support the Membership Manager with day-to-day administrative requirements.
- Maintain membership stationery, cards and other supplies.
What We're Looking For
- Previous experience in hospitality, customer service, administration or a similar role preferred.
- Good command of spoken and written English.
- Good working knowledge of Microsoft Excel and Microsoft Office.
- Excellent communication and interpersonal skills.
- Well organised, detail-oriented and comfortable working with numbers and records.
- Positive, proactive and member-focused attitude.
Click on Apply to know more.
