Simpliwork
Website:
simpliwork.com
Job details:
Department IT
Designation Assistant Manager/ Manager
Location Bengaluru
Reporting To Senior Vice President
The Assistant Manager / Manager – Corporate IT will be responsible for managing end-user IT support, corporate infrastructure, IT asset lifecycle, and workplace technology across the organisation. The role ensures seamless IT operations, high service availability, secure IT asset management, and an exceptional end-user experience by delivering timely technical support and maintaining robust IT processes. The role is an individual contributor who will provide complete end-to-end technical support to the employees across locations.
Role & Responsibilities
- Provide end-to-end IT support for employees, ensuring timely resolution of hardware, software, network, and application-related issues.
- Manage IT infrastructure, including desktops, laptops, printers, AV systems, Wi-Fi, LAN/WAN connectivity, and meeting room technology.
- Oversee IT asset lifecycle management, including inventory, procurement, allocation, onboarding, offboarding, and compliance.
- Monitor and maintain network availability, troubleshoot connectivity issues, and coordinate with L2/L3 teams or vendors for escalations.
- Configure and support Windows, macOS, Microsoft 365, Remote Desktop, and end-user devices.
- Maintain IT documentation, SOPs, knowledge base articles, and asset records.
- Support company-wide events, video conferencing, and AV requirements.
- Ensure adherence to IT processes, security standards, and service level commitments while driving continuous process improvements.
Skillset required
- Strong knowledge of Windows, macOS, Microsoft 365, networking, and end-user computing.
- Experience in IT infrastructure, asset management, and IT service management (ITSM).
- Hands-on experience with switches, routers, Wi-Fi, VPN, printers, and structured cabling.
- Excellent troubleshooting, analytical, communication, and stakeholder management skills.
- Self-motivated with the ability to work independently and manage multiple priorities.
Experience (Years) required
5+ Years of work experience
Qualification
Graduate / B.Tech /BE/ BCA
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