Sturlite India
Website:
sturlite.com
Job details:
Role Overview
The Assistant Manager - IT Operations (or) Team Lead - IT Operations will be responsible for managing day-to-day IT support operations, end-user computing, IT asset management, user onboarding/offboarding, access management, Microsoft 365 support, network support, IT procurement, vendor management, and IT service reporting. The role will ensure IT support services are delivered efficiently, securely, and within defined SLAs while driving process standardization through ITSM platforms.
IT End User Computing & Infrastructure Support
Manage end-user support for Windows laptops, desktops, and MacBooks across all business locations.
Configure, deploy, maintain, and troubleshoot end-user devices, operating systems, printers, and business applications.
Perform hardware diagnostics, software installation, OS upgrades, security patching, and preventive maintenance.
Coordinate hardware repairs, warranty claims, and replacements with OEMs and authorized vendors.
Maintain standardized endpoint configurations and ensure compliance with IT policies.
IT Asset Management
Manage the complete lifecycle of IT assets including procurement, allocation, movement, maintenance, and disposal.
Maintain accurate asset inventory records including asset details, warranty, location, ownership, and lifecycle history.
Sturlite | Assistant Manager or Team Lead
IT Operations JD
Conduct periodic physical asset verification and ensure asset compliance.
Generate asset utilization, warranty, replacement, and inventory reports.
IT Service Desk & ITSM Management
Manage IT incidents, service requests, and user support through the ITSM platform.
Monitor ticket queues, prioritize critical issues, and ensure SLA compliance.
Escalate complex incidents to relevant teams and vendors.
Analyze recurring issues and implement permanent corrective actions.
Maintain complete documentation of incidents, resolutions, and knowledge articles.
Employee Lifecycle IT Support
Manage IT onboarding by provisioning laptops, Microsoft 365 accounts, software, and required business applications.
Support employee transfers and role changes by updating IT assets and access permissions.
Execute IT offboarding activities including asset recovery, access revocation, and data handover while ensuring compliance with company policies.
Microsoft 365 & Access Management
Administer Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and
Office applications.
Manage user account provisioning, licensing, mailbox administration, and access requests.
Support Identity and Access Management (IAM) activities including user provisioning, modification, and de-provisioning.
Conduct periodic access reviews and maintain audit-ready documentation.
Network & Infrastructure Support
Troubleshoot LAN, Wi-Fi, VPN, Internet, and end-user connectivity issues.
Support printers, meeting room devices, and video conferencing systems.
Coordinate with network teams and ISPs for issue resolution and infrastructure improvements.
Assist in office IT setup, relocations, and new site deployments.
IT Procurement & Vendor Management
Coordinate procurement of IT hardware, software, and related services.
Evaluate vendor quotations and prepare technical comparison reports.
Manage purchase requests, delivery tracking, warranty, AMC, and vendor performance.
Coordinate vendor support to ensure timely issue resolution.
Sturlite | Assistant Manager or Team Lead
IT Operations JD
IT Reporting & Process Improvement
Prepare daily, weekly, and monthly IT operational reports including SLA, ticket, asset, procurement, onboarding, and vendor performance reports.
Analyze service trends and recommend process improvements and automation opportunities.
Support IT audits and maintain documentation aligned with organizational standards.
IT Security & Compliance
Ensure endpoint devices comply with organizational security standards.
Support endpoint security, antivirus/EDR deployment, software compliance, and device management.
Assist with IT audits including ISO 27001, ITGC, and internal compliance activities.
Identify and escalate security incidents to the Information Security team.
Knowledge, Skills, And Abilities
Strong knowledge of Windows, macOS, Microsoft 365, Outlook, Teams, OneDrive,
SharePoint, and Office applications.
Knowledge of laptop, desktop, printer, LAN, Wi-Fi, video conferencing, and endpoint management technologies.
Understanding ITSM processes including Incident, Service Request, Change, Problem,
Asset, and SLA Management.
Knowledge of IAM, Endpoint Security, MDM, antivirus/EDR, and IT compliance practices.
Experience in IT asset lifecycle management and inventory control.
Strong troubleshooting, analytical, documentation, and customer support skills.
Ability to manage multiple priorities while meeting service levels.
Excellent communication, vendor management, and team coordination skills.
Education / Experience
Bachelor's degree in computer science, Information Technology.
58 years of experience in IT Support, End User Computing, or IT Infrastructure Support.
Experience supporting enterprise IT environments, ITSM platforms, Microsoft 365, and centralized IT asset management.
Prior experience leading or coordinating an IT support team is preferred.
Preferred Certifications
ITIL Foundation, Microsoft 365 Certification, CCNA and ITSM.
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