DahNAY Logistics
Website:
dahnay.com
Job details:
Position Summary
Assistant Manager/Deputy Manager/BDM should cultivate and strengthen key client relationships, identify growth opportunities, ensure exceptional service delivery, and contribute to overall account success. Serve as the pivotal link between customers and the company, ensuring smooth order conversion, competitive pricing, operational excellence, and high customer satisfaction across diverse trade lanes.
Key Responsibilities
Sales and Business Development:
- Develop and implement effective strategies and tactics to achieve monthly and yearly sales targets.
- Increase the number of sales compared to the previous year.
- Expand the customer database over the previous year by identifying and securing new business opportunities.
- Maintain a proactive approach to handling sales inquiries and actively follow up on potential leads.
- Continuously gather customer feedback through agents to assess service quality and identify areas for improvement.
- Address customer concerns and work collaboratively with the operations team to enhance service delivery.
- Collect and maintain customer testimonials to showcase the company's performance.
- Follow up on all agent/Vendors/Client inquiries promptly and professionally.
- Collaborate with agents, to gather insights, suggestions, and feedback to improve business relationships and operations.
Rate Management and Quotation:
- Liaise with the pricing team to check and confirm rates for various shipping methods (ocean, air) and import/export services.
- Verify carrier rates and service options to ensure competitiveness and alignment with customer requirements.
- Collaborate with the pricing team to provide accurate and competitive rate quotations to customers.
- Engage in rate negotiations with agents/vendors and presenting price quotes to clients to secure mutually beneficial pricing agreements.
- Develop and implement rate strategies that align with market trends and company pricing policies.
- Analyse and optimize pricing to maximize revenue while remaining competitive.
Qualifications
· Graduate or Post Graduate in a relevant field such as logistics, supply chain management or related discipline.
- 5-10 years of experience in successfully managing sales & Business development, client relationships in any Logistics/Freight Forwarding or related Industry.
- Ability to multitask, prioritize, and work under pressure.
Functional Competencies
- Excellent communication skills (written and verbal) with fluency in English; additional languages are an advantage.
- Functional Competencies like Sales Strategy Development, Market Analysis, Sales & Negotiation Skill
· Customer Engagement
Work Environment
- Primarily office-based with regular client visits and field travel as required.
- Require frequent interactions with customers, internal team and business partners
- Flexibility in working hours to accommodate client meetings, business discussions and customer requirements
- Performance is measured against defined sales targets, revenue and business development KPI’s
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