ISS A/S
Website:
issworld.com
Job details:
About ISS:
ISS is a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care.
The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. ISS, today, is the world’s fourth largest private employer serving thousands of both public and private sector customers.
As a global company with a heritage of fairness, equality, and inclusion, we empower all our people to deal with problems and opportunities when they arise. From our origins in 1901, we have been a people organisation with a strong belief that individuals who work together make a difference. We know that when we get things right, it enhances lives and makes the world work better – and that is what drives us.
ISS India has been operating since 2005 and has grown to over 44,000 employees. With over 1,000+ clients, managing 180 million square feet of blue-chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India.
ISS India has been ranked 6th amongst India’s Best Companies to work for 2022 by The Great Place to Work Institute. ISS India is also honored for the 2nd year in a row for its High-Trust High-Performance culture by The Great Place to Work Institute. Know more about ISS on http://www.in.issworld.com/
Purpose of the Role: To lead and manage integrated facility management operations across multiple client locations, ensuring high standards of service delivery, statutory compliance, client satisfaction, operational efficiency, and profitability.
Key Responsibilities:
Operations Management
- Oversee end-to-end facility management operations including soft services, hard services, transport, and vendor management.
- Ensure uninterrupted operation of critical building systems such as HVAC, electrical, plumbing, fire & life safety systems.
- Develop and implement preventive and predictive maintenance programs.
- Drive operational excellence through SOPs, audits, and continuous improvement initiatives.
Client Relationship Management
- Act as the primary point of contact for key clients.
- Conduct regular governance meetings and present operational performance reports.
- Ensure achievement of client satisfaction and retention targets.
- Manage escalations and ensure timely resolution of issues.
Team Leadership
- Lead and mentor facility managers, engineers, supervisors, and support staff.
- Establish performance objectives and conduct periodic reviews.
- Drive employee engagement, training, and capability development.
Financial Management
- Manage operational budgets, cost controls, and profitability of assigned accounts.
- Review monthly P&L, revenue, and expense performance.
- Identify opportunities for cost optimization and value engineering.
- Ensure timely billing, collections, and vendor payments.
Vendor & Contract Management
- Manage service providers and contractors to ensure compliance with SLAs and KPIs.
- Conduct vendor evaluations and performance reviews.
- Negotiate contracts and ensure commercial effectiveness.
Compliance & Risk Management
- Ensure compliance with statutory requirements, labor laws, health & safety regulations.
- Lead safety audits, emergency response planning, and business continuity initiatives. * Ensure adherence to ISO standards, ESG requirements, and client-specific compliance mandates.
Projects & Transition Management
- Lead mobilization and transition of new client accounts.
- Support fit-out projects, office moves, and infrastructure upgrades.
- Coordinate with internal and external stakeholders for seamless project execution.
Technology & Innovation
- Drive adoption of CAFM/IWMS platforms and digital reporting tools.
- Utilize data analytics for operational decision-making and performance monitoring.
- Implement sustainability and energy management initiatives.
Key Performance Indicators (KPIs):
- Client Satisfaction Score (CSAT)
- SLA/KPI Achievement
- Revenue Growth & Account Profitability
- Cost Savings Initiatives
- Compliance Audit Scores
- Employee Retention & Engagement
- Incident and Safety Performance
- Collection Efficiency
Experience:
- 15–20 years of experience in Integrated Facility Management.
- Experience managing large corporate campuses, IT parks, BFSI facilities, manufacturing sites, or commercial portfolios.
- Exposure to multi-site operations and P&L management is preferred.
Click on Apply to know more.
