Website:
srmap.edu.in
Job details:
Roles & Responsibilities:
- Lead and manage all University application systems including ERP, LMS, Intranet, Online Admissions, Examination Systems, and other academic and administrative applications.
- Plan, implement, monitor, and support application lifecycle management including requirement gathering, development/customization, testing, deployment, upgrades, and maintenance.
- Act as the primary interface between functional process owners, internal IT teams, and external vendors for application-related initiatives.
- Oversee application support operations, including ticketing systems, issue resolution, root cause analysis, and SLA compliance.
- Ensure effective User Acceptance Testing (UAT) for new implementations, enhancements, patches, and upgrades prior to production rollout.
- Review and approve functional requirement documents, change requests, and system design proposals for accuracy and alignment with institutional needs.
- Ensure data consistency, integrity, security, and availability across all application modules and integrated systems.
- Develop, review, and enforce SOPs, process documentation, user manuals, and training materials for application usage and support.
- Coordinate application access management, role-based permissions, periodic user audits, and compliance with information security policies.
- Monitor application performance, system utilization, and user adoption, and recommend improvements or optimizations.
- Manage vendor relationships, contracts, AMC, and SLA for application platforms and service providers.
- Support digital transformation initiatives by identifying opportunities for automation, system integration, and adoption of new technologies.
- Prepare periodic MIS reports, dashboards, and status updates on application performance, projects, incidents, enhancements, and risks for ITKM leadership and University management.
- Collaborate closely with IT Infrastructure, Information Security, and Knowledge Management teams to ensure seamless and secure application operations.
- Mentor and supervise application support teams, ensuring skill development, performance management, and service quality.
- Ensure compliance with University policies, regulatory requirements, audit observations, and best practices in application management.
Qualification:
● B.E. / B.Tech / M.Tech / MCA in Computer Science, Information Technology, or a related discipline.
● Relevant certifications in ERP, project management, or application platforms will be an added advantage.
Experience & Skills Required:
- Minimum 18 years of progressive experience in enterprise application management, preferably in higher education or large organizations.
- Strong experience in ERP, LMS, and large-scale institutional applications.
- Proven ability to manage multi-vendor environments and complex application ecosystems.
- Excellent understanding of SDLC, IT service management, and change management processes.
- Strong leadership, stakeholder management, and communication skills.
- Ability to work in a dynamic academic environment with diverse user groups.
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