Website:
river-ele.co.jp
Job details:
About River
River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.
We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.
Key Responsibilities
- Lead and manage a diverse team to ensure alignment with organizational goals and drive performance excellence across the region
- Develop and implement customer engagement strategies that enhance customer satisfaction and loyalty, ensuring a customer-centric approach in all interactions
- Analyze customer feedback and market trends to identify opportunities for growth and improvement within the region
- Collaborate with cross-functional teams to deliver exceptional service and resolve customer issues promptly, maintaining a high standard of customer management
- Achieve a measurable increase in customer satisfaction scores and retention rates within the assigned area
- Successfully lead the team to meet or exceed sales targets, driving revenue growth in the region
- Foster a positive team culture that promotes collaboration, accountability, and continuous improvement
- Implement effective training programs that enhance team capabilities and customer management skills
Ideal Candidate
- Proven experience in team management and customer engagement, with a strong focus on customer satisfaction
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and team members alike
- Strong analytical skills to assess customer feedback and market data, driving strategic decisions
- Ability to thrive in a fast-paced environment and adapt to changing business needs
Click on Apply to know more.
