zillow
Website:
zillow.com
Job details:
About The Team
The Appraisal Desk team plays a critical role in supporting the mortgage process by ensuring appraisal orders are handled accurately, efficiently, and in compliance with company and regulatory standards. The team works closely with Sales, Processing, and Underwriting, as well as third-party appraisal management companies, to help keep loan files moving forward and deliver a smooth experience for internal partners and customers. Team members are expected to be collaborative, detail-oriented, responsive, and committed to meeting service level expectations in a fast-paced environment.
Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.
About The Role
The Appraisal Order Specialist is responsible for managing the appraisal process from order placement through final review and system updates. This role ensures appraisal orders are accurate, timely, compliant, and aligned with loan product requirements. The ideal candidate is highly detail-oriented, organized, and able to work cross-functionally with internal teams and third-party partners to support service level expectations and overall loan file quality.
Key Responsibilities:
- Validate property data in the system prior to placing appraisal orders by reviewing property addresses through Real Quest and Zillow sites.
- Place appraisal orders through the integration platform and review/upload appraisal reports based on loan product and program requirements, including Desk Reviews when warranted.
- Coordinate with third-party AMCs to ensure appraisal reports are ordered correctly, progressing on time, and followed up on consistently to meet COE requirements.
- Update Encompass data as needed once the appraisal is received.
- Run DataVerify to capture appraiser and appraisal company information.
- Request corrections and revisions after underwriting review, when needed.
- Request and monitor appraisal transfers, both inbound and outbound, for all loan products.
- Review and process requests for ROVs (Reconsideration of Value).
- Partner with Sales, Processing, and Underwriting teams to support loan quality and appraisal workflow efficiency.
- Maintain company service levels and turn-time standards, including same-day responses to calls and emails and adherence to the 4-hour review and upload timeline.
- Send appraisal reports to Beth through Blend or UPS when e-consent is not present, and update the system to validate the date sent.
- Track all appraisal receipt dates in Encompass to ensure compliance requirements are met.
- Maintain confidentiality and privacy of Beth and employee information, ensuring all responsibilities are performed in accordance with compliance and regulatory standards
This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.
In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location.
Who you are
- Excellent verbal and written communication skills.
- Mortgage industry experience is a plus.
- Ability to adapt to changing timelines and deadlines while managing multiple priorities.
- Strong collaboration skills with the ability to build positive working relationships within the department and across the organization.
- Ability to handle private and sensitive information with a high level of confidentiality.
- Excellent time management skills in a process-driven environment.
- Strong accuracy, attention to detail, and commitment to quality.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers.
As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience.
Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.
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