Website:
aksharaenterprises.info
Job details:
Company Description Akshara Enterprises is a business management company that provides end-to-end solutions for brands across diverse industries. The organization specializes in production, logistics, operations, marketing, and sales, enabling businesses to scale efficiently and sustainably. With an integrated approach that connects every stage of the business lifecycle, Akshara Enterprises ensures seamless execution from setup through growth. The company focuses on building systems, optimizing operations, and driving market expansion so brands can operate smarter and achieve long-term success.
CTC: 2.52L to 3LPA
About the Role
We are looking for enthusiastic and empathetic support professionals to assist candidates applying for the All India Law Entrance Test (AILET), a national-level entrance exam conducted by National Law University, Delhi, while also supporting and managing our Education ERP platform. The role involves handling queries throughout the entire AILET process—from application submission to result announcements—and configuring, maintaining, and troubleshooting ERP modules to meet the unique requirements of educational institutions. The candidate will work closely with candidates and customers to provide accurate, timely, and reliable support and ensure excellent support experience.
Key responsibilities:
1. AILET Calls & Email Support
Handle candidate queries through calls and emails related to the AILET process.
Assist candidates with:
• Application submission and documentation
• Payment and confirmation issues
• Admit card download
• Examination centre-related queries
• Result announcements
• Counselling-related queries
• Provide accurate, timely and courteous responses to candidates.
• Handle a high volume of calls and emails while maintaining quality and professionalism.
• Coordinate with internal teams whenever a query requires further clarification or resolution.
• Maintain proper records and follow up on unresolved candidate queries.
2. Education ERP Support
• Understand and support various modules of the Education ERP, including admissions, fees, classes, staff management, assignments, examinations, certification and other related modules.
• Assist with ERP configuration and ensure configurations meet customer requirements.
• Identify, troubleshoot and resolve functional issues reported by customers.
• Provide support to educational institutions through phone and email.
• Understand customer requirements and provide appropriate solutions or escalate issues when required.
• Maintain accuracy and consistency of configuration data.
• Work closely with internal teams to resolve product-related issues and ensure timely closure.
• Follow defined processes, project specifications and best practices while handling configurations and support activities.
Required Skills & Qualifications:
• Strong verbal and written communication skills in English and Hindi.
• Good customer-handling and interpersonal skills.
• Strong problem-solving and analytical skills.
• Basic knowledge of MS Office and email communication.
• Good attention to detail and ability to work accurately.
• Ability to handle multiple queries and tasks effectively.
• Ability to work independently and as part of a team.
• Prior experience in customer support, software support, EdTech, or Education ERP is preferred.
Interview Process:
• Resume Screening
• Aptitude Test & MS Office Test
• Face-to-Face Interview
• HR Discussion
Click on Apply to know more.
