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Company Description EIH Limited (East India Hotels – Oberoi Hotels) is a leading hospitality company headquartered in Noida, Uttar Pradesh, India. The organization is part of the renowned Oberoi Hotels group, known for its premium hotels and exemplary service standards. EIH Limited focuses on delivering high-quality guest experiences through thoughtfully designed properties and personalized service. The company provides opportunities for hospitality professionals to grow within a respected brand that values excellence, integrity, and customer satisfaction.
Role Description The Assistant General Manager (AGM) is a full-time, on-site position based in Delhi, India. The role involves overseeing daily operations across designated departments, ensuring consistent delivery of high-quality guest service and adherence to brand standards. The AGM coordinates with department heads to manage staffing, training, and performance, and supports budgeting, cost control, and revenue optimization. Responsibilities include monitoring guest feedback, resolving escalated issues, ensuring compliance with safety and regulatory requirements, and implementing process improvements. The AGM also contributes to strategic planning, supports key initiatives from senior leadership, and acts as a role model for professional conduct and team collaboration.
Qualifications
- Strong leadership, team management, and people development skills, with the ability to motivate and guide diverse teams.
- Operational management expertise in hospitality, including front office, housekeeping, food and beverage, or related hotel functions.
- Customer service and guest relations skills, with a focus on resolving issues, managing expectations, and maintaining high satisfaction levels.
- Business acumen in budgeting, cost control, and revenue management, with analytical skills to interpret data and performance metrics.
- Excellent communication and interpersonal skills, including proficiency in written and spoken English; knowledge of local languages is an advantage.
- Ability to work on-site in a fast-paced environment, manage multiple priorities, and maintain professionalism under pressure.
- Relevant experience in hospitality management or hotel operations, preferably in a supervisory or managerial role.
- Bachelor’s degree or diploma in Hotel Management, Hospitality, Business Administration, or a related field; advanced certifications are a plus.
- Familiarity with hotel management systems, Microsoft Office tools, and standard operational procedures in the hospitality sector.
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