MIS Oman
Website:
mis-intl.co
Job details:
Role Description The After Sales Support Engineer at MIS Group is a full-time, on-site role based in Chennai. This role involves providing technical support to customers after product installation, troubleshooting issues, and ensuring timely resolution of service requests. The engineer will collaborate with sales and operations teams to manage post-sales activities, including follow-ups, service documentation, and support scheduling. Responsibilities include handling customer inquiries, guiding users on product functionality, preparing reports on recurring issues, and coordinating with internal technical teams for escalations. The role also involves maintaining high customer satisfaction, supporting continuous improvement initiatives, and contributing feedback for product and service enhancements.
Qualifications
- Candidates should possess strong Technical Support skills, including VFD troubleshooting, issue diagnosis, and familiarity with relevant tools and systems.
- Candidates should possess solid Analytical Skills to interpret data, identify patterns in customer issues, and support process improvements.
- Candidates should possess effective Communication skills to interact with customers and internal teams, explain technical concepts clearly, and document solutions.
- Candidates should possess experience in Sales Operations, including coordination with sales teams, managing post-sales activities, and maintaining accurate records.
- Candidates should possess Customer Service skills, with a focus on responsiveness, empathy, and building long-term customer relationships.
- Relevant engineering or technical degree/diploma (e.g., Mechanical, Electrical, Electronics, or related field) is preferred.
- Experience in after-sales support, field service, or technical customer support roles is beneficial.
- Ability to work on-site in Chennai, manage multiple priorities, and use standard office and CRM/software tools efficiently.
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