dotSolved Systems
Website:
dotsolved.com
Job details:
About Us
dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.
dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.
Job Description
Position: L2/L3 Restaurant POS Support Engineer – Oracle Micros Simphony
Location: Chennai (Onsite/Hybrid/Remote)
Shift Timing: 2.00PM to 11.00PM IST (UK Shift)
Engagement Type: Full Time
About the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-location, internationally expanding restaurant operation. This is a blended role — you will handle frontline incident triage and hardware/network troubleshooting (L2), while also owning root-cause analysis, API/integration diagnostics, and vendor coordination for payment and tax systems (L3). You will work closely with engineering leadership, external vendors (eThor, Clover, Adyen, Vertex), and non-technical restaurant operations stakeholders across US and UK/EU time zones.
What You Will Do
- Triage and resolve L2 POS incidents: workstation reboots, peripheral failures, network connectivity issues
- Own L3 root-cause analysis for integration failures between Simphony and payment, tax, and loyalty systems
- Administer and configure Oracle Micros Simphony via EMC (menu, service charges, workstation/terminal setup)
- Troubleshoot MICROS Workstation 6/8 hardware — thermal issues, peripheral (printer, cash drawer, card reader) connectivity
- Support payment terminal integrations (Adyen preferred) — EMV, card-present transactions, gateway connectivity
- Read and interpret API/integration logs to diagnose downstream system failures
- Coordinate and escalate with third-party vendors; track SLAs and push for timely resolution
- Support new store openings — hardware staging, network cutover, and local compliance requirements
- Produce clear, non-technical incident summaries for restaurant managers and senior leadership
Required Skills & Experience
- 3+ years hands-on with Oracle Micros Simphony — POS configuration, EMC administration, terminal setup
- Experience troubleshooting MICROS Workstation hardware (WS6/WS8), peripherals, and thermal/performance issues
- Solid networking fundamentals: firewall rules, port whitelisting, DNS, VPN/site-to-site, POS network outage diagnosis
- Payment terminal integration experience — Adyen strongly preferred; familiarity with EMV and gateway connectivity
- Hands-on with ITSM ticketing tools (ServiceNow, Jira Service Management, or equivalent)
- Ability to read API and integration logs to isolate failures across POS and downstream systems
- Proven vendor coordination experience — escalation ownership, SLA tracking, professional pushback
- Strong written communication — able to translate technical findings into plain language for non-technical stakeholders
Good To Have
- Experience supporting international store openings/go-lives with network and compliance considerations
- Basic API/integration testing using Postman; familiarity with REST APIs and JSON payloads
- Understanding of Simphony STS Gen2 API — Location API vs. Cloud API distinction
- Awareness of PCI compliance requirements in POS/payments environments
- Prior exposure to luxury hospitality or high-service-expectation restaurant brands
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